Personalization Mall Support Center

Regretfully, no. PersonalizationMall.com prides itself on creating treasured memories by adding names or images to its entire collection of gifts. Make your next gift stand out among all the others -- personalize it!

Some items are produced and shipped from our remote manufacturing facilities. Rest assured, your item will be shipped in the stated lead time on our website. You will also receive a shipping confirmation with tracking information once your item is on its way!

Personalization Mall is required by law in New Jersey and other states, where Personalization Mall has presence, to charge applicable sales tax on products shipped to those jurisdictions that levy such a tax. 

In certain states, including New Jersey, we are also required to charge tax on shipping charges. Personalization Mall does not collect sales tax on gift cards, as the appropriate sales tax will be charged on the purchase when the gift card is redeemed.

You will receive confirmation from Personalization Mall by email as soon as your order is received which will include your order details and shipping information. You will also receive confirmation from Personalization Mall by email as soon as your order ships that will include tracking numbers with links for quick and easy tracking! 

PersonalizationMall.com reserves the right to refuse reproduction of prohibited content. Prohibited content includes content or material (text, images or photos) that PersonalizationMall.com believes:

1. Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate; 
2. Contains copyrighted material used without written permission of the owner;
3. Violates or otherwise encroaches on the rights of others;
4. Advocates illegal activity;
5. Harms anyone, including minors; or
6. Provides a link to any of the above.

Please visit the homepage and sign up for the mailing list to stay in the loop on the latest coupons and sales. As a bonus, you'll receive a $5.00 coupon just for joining!

Personalization Mall prides theirselves on fast turnaround with most orders shipping from their Illinois warehouse within two business days!! Each item indicates the number of days  Personalization Mall need to manufacture and process your order. A select few items are manufactured in our remote manufacturing facilities and may arrive separately. These items have longer lead times indicated and will not have express shipping available.

Once completed and placed, your personalized order is immediately sent to the production facilities so that Personalization Mall may offer you expedient service, with orders often personalized and shipped within 24 hours! Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.