Pet and Country Support Center

If you see a product that you are interested in but it is showing up as discontinued, then unfortunately Pet and Country no longer have any of this product in stock, and will not be getting any more into stock. If an item is showing as 'out of stock', you can contact Pet and Country to see if we have any more of this product available in local store, or if they are due to get any more into stock.

Yes! If you sign up to mailing list, you should receive an email with a 15% off voucher code for your first purchase. This voucher is only valid for full price items and not those on sale already.

The standard shipping cost for UK and Ireland is £2.95. Pet and Country offers free delivery on orders from these locations over £50. For international customers, standard delivery charge can vary depending on the size and weight of the order. The website will calculate the cost of shipping on the basket page when you have added the products you wish to purchase. For USA customers, you receive free delivery on orders over $200.

Shipping is usually between 3-5 working days, but you should allow for up to 7 days for delivery in case of courier back log, or weather conditions. You may call into our sales team to inquire about 24 hour next day delivery.

You can exchange an item for an alternative, or for the same in a different size. Please note: Pet and Country does not offer exchanges for international customers. For international customers, it is best for you to return the unwanted item, then place a new order with the correct style or size desired. For UK customers, to exchange an item - simply complete  returns form, noting in the 'exchange' section the style and size you would like.

Pet and Country offers a Free Post label for UK orders only. For Ireland and International orders, you will have to pay the returns postage for your order, unless there has been an error on part, or a fault with the product, which will need reviewed.

The product name and code is stated on your invoice, which is sent to you by email once your order is confirmed. You can also find the product code if you search the product name on website. Just select the size you ordered from the drop-down menu, and the 6 digit product code should be visible.

Yes, the returns form is provided on website and can be easily downloaded and printed. If you do not have access to a printer, you can copy out the form details onto a blank page and put this along with your order. Pet and Country just need to have a record of your details so Pet and Country know who has returned the parcel.