Pet drugs online Support Center

If Pet drugs made the error – eg sent the wrong item or it was damaged in transit – yes. If the item is simply unwanted then yes, but you’ll need to cover the costs of returning it to Pet drugs.

Yes, you can return orders. There are however certain legal restrictions on the return of prescription products.

Yes, but please be quick. Call Pet drugs on 01761 603141 now! As they try to get orders on their way to you as soon as possible, there is a very limited window or opportunity before Pet drugs hand it to the postman! If Pet drugs can get to your order before it leave their hands they will happily help with a change of delivery address, change of product or change quantities – just be quick in letting Pet drugs know.

The same applies if you need to cancel an order, as it makes life easier for everyone if Pet drugs can avoid the returns process. So if you need to cancel, act immediately - Pet drugs won’t mind! 

Yes. Just put the address you want an order sent to in Delivery Address form at the start of the checkout process. You can have any number of different delivery addresses. The only real restriction is that Pet drugs can only send prescription orders to same country as the one in which the prescription was written. You can have sent to any address in that country – it just has to be the same country.

Give Pet drugs a call on 01761 603141 or email contact@petdrugsonline.co.uk and they will see what Pet drugs can do to help. Obviously ‘tech problems’ can be wide ranging and so Pet drugs may not be able to solve every problem on the spot. Pet drugs promise they will be as straightforward as possible, but some technical issues (eg if Paypal is offline) are beyond their control. In such cases Pet drugs will let you know what they know.

It mostly depends on the delivery method. Pet drugs aims to dispatch all orders (including prescription orders with valid prescriptions) within 24 hours Monday to Friday – there isn’t a postal pick up on the weekends. The Royal Mail say First class post delivery times as being 1-3 days –it is usually 1 or 2, but their terms of service state up to 3 days.

Second class post is cited as being 3-5 days – again is it usually at the faster end, but can take up to 5 days 

Courier items are next day services for orders placed before noon. So if you place a courier order at 11:30am on a Monday it will be delivered on a Tuesday. An order placed at 14:30 on a Monday will be dispatched Tuesday for a Wednesday delivery. 

Pet drugs dispatch ‘standard courier’ orders on Fridays for Monday delivery. The exception is our specific Saturday delivery service. 

First thing, did your order contain prescription items? If so, have you supplied a valid prescription? Pet drugs online is unable to process orders until they have received and checked a valid prescription. Pet drugs online will have emailed (and if they have got your phone number) sent a text about this. Please get in touch and we’ll update you.

If your order contained only non-prescription items then it should have been dispatched promptly. Check with neighbours and the postman’s standard ‘safe places’ to see if it is there. If the order was being delivered by courier then check your phone as they should have sent a text with delivery details. 

Regardless, if you’d like to check the progress of an order call Pet drugs online on 01761 603141 or email contact@petdrugsonline.co.uk and we’ll let you know what’s going on.