PetBucket.com Support Center

Find PetBucket.com helps, faqs and knowledge base quickly

How Do I Track My Order? Has It Been Shipped?

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You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.

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When Will My Backorder Of PetBucket.com Arrive?

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Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the PetBucket.com via the "contact us" page. 

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What are My Payment Choices At PetBucket.com?

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Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.

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When Will My Order Ship and What are My Shipping Charges At PetBucket.com?

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First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.

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When Will My Credit Card Be Charged By PetBucket.com?

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Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.

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How Do I Find My Product At PetBucket.com?

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There are three ways to find the item you are looking for.

  1. Browse through the stores categories.
  2. Use the search tool to find the item through keywords.
  3. Browse by brand.

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How Do I Know My Item Has Been Added to the Shopping Cart?

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Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.

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How Do I Add to the Shopping Cart?

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You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.

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How Do I Know My Order Has Been Received?

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Once an order is received by the store administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.

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How Do I Check the Shipping Cost On My Items?

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First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.

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Also, you can visit PetBucket.com Official Website to get more helps, faqs and knowledge base.

About PetBucket.com

Pet Bucket is an ecommerce website exclusively designed specifically for dog and cat owners to buy discount treatments from brands including Revolution and Interceptor. It is has the distinction of being developed by people who deeply love their cats and dogs, and therefore the advantage of intimately knowing the needs of other pet owners to which the site caters. When you shop at Pet Bucket, you can always expect three things: to pay far less than the retail price, get your products delivered directly to your door, and to be treated to a friendly and intuitive interface that has your specific needs in mind.