PetCareSupplies Support Center

Find PetCareSupplies helps, faqs and knowledge base quickly

I'm Not Happy With My Order, What Can I Do?

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If for any reason you are not happy with any products you have ordered from PetCareSupplies, when you receive them, send PetCareSupplies an email at [email protected] or call PetCareSupplies Toll Free 1-800-788-2124 (9:00 AM to 6:00 PM Mon-Sat CST) to arrange return and refunds. Please do not ship them back or send "Return to Sender" until you have spoken to one of the representatives PetCareSupplies.

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How Can the Prices of PetCareSupplies Be So Cheap?

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PetCareSupplies.com sources product from Australia, UK and other countries outside the USA. 

The manufacturers sell these products at a cheaper price outside the USA. Pet products are priced on what pet owners are able & willing to spend, and this is highest in the US. 

This, together with the relative strength of the US dollar, and PetCareSupplies' lower overheads (such as rents and government taxes) means PetCareSupplies is able to pass considerable savings on to their customers. 

All the products of PetCareSupplies are genuine and with the longest expiry dates currently available (All products have minimum one year life left).

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How Much Does Postage and Shipping Cost?

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PetCareSupplies now offers FREE SHIPPING on all orders irrespective of size of your order.

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How Long Will My Order Take to Arrive?

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Most of the products of PetCareSupplies are shipped from outside the USA. More than 98% of their orders are shipped within one or two working days of the order being placed on their site.

Actual delivery time to their customers varies and depends on processing time by the postal services.

A recent survey of their customers shows that:

  • 75% of orders arrive within 7 days
  • 91% of orders arrive within 14 days
  • 99% of orders arrive within 21 days

They recommend you allow a delivery time of 10-14 working days to the USA from the date your order is shipped. Customers are advised to order 3 to 4 weeks before their pet requires treatment.

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Do I Need a Prescription to Order From PetCareSupplies?

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PetCareSupplies DOES NOT sell prescription products. All the products they currently sell are "over the counter" products in the country they are shipped from and no prescription is required.

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Is Shopping With PetCareSupplies Secure?

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Buying online from PetCareSupplies.com is safe and reliable. To ensure your payments are secure PetCareSupplies use the latest available 256 bit encryption technology (also known as SSL Technology).

Your credit card details are never sent by email and they will never disclose your details to anyone without your permission.

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What is the Auto Order Of PetCareSupplies?

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Auto Order is a simple way that helps you place pet supplies you use most often for your pet when you need them. Your first order will be shipped immediately and the subsequent orders will be shipped as per the schedule you choose. You always have complete control of your shipments as you will receive pre-shipment emails before your auto order is placed.

You can change the frequency and quantity of your order 24 hours prior to shipment of the next scheduled shipment order. You can cancel or skip your auto-ship order at any time.

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Also, you can visit PetCareSupplies Official Website to get more helps, faqs and knowledge base.

About PetCareSupplies

PetCareSupplies, which primary goal is to provide affordable health care to all pet owners.

At PetCareSupplies.com we understand that pet care can be expensive, and our goal is to help you to save money when shopping for pet health products. Being a large buyer with comparatively less infrastructure cost, PetCareSupplies.com is able to pass larger discounts to its customers.