PetEdge Support Center

Find PetEdge helps, faqs and knowledge base quickly

My Order Arrive Damaged, How Do I Do?

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All shipments are fully insured; damaged merchandise will be replaced promptly.

If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise, as examination by the carrier's inspectors may be necessary.

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What is Free Freight Policy?

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If your order is being shipped via Ground Shipping within the contiguous United States (Alaska and Hawaii are exempt) and the merchandise total is more than $150.00, PetEdge will pay ALL of the shipping and handling charges!

Please note that this offer excludes the following items:

  • Cages and Crates  
  • Grooming Tubs
  • Grooming Tables
  • Dryers
  • Exercise Pens
  • Strollers
  • Ramps
  • Steps
  • Vehicle Barriers
  • Gates
  • Floor Decks
  • Large Storage Containers
  • Motor Freight Items
  • Items that ship at dimensional weight
  • Drop Ship Items (Items shipped directly from the manufacturer)
  • Applicable COD Charges

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How to Tracking an Order At PetEdge?

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To Track your orders, log into the PetEdge website and click on the My Account link located in the upper right hand corner of every page. Your Account page has a link to all of your transactions and their delivery status. If you have any questions regarding tracking, please call or email PetEdge with your order number. Call PetEdge at 800-Pet-Edge or contact PetEdge via email at [email protected]

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Can I Use Two Promotional Codes for One item?

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No. Only one promo code may be used per order.

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What Payment Options Does PetEdge Accept?

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PetEdge accepts Visa, MasterCard, Discover, and American Express.

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Can I Require the Same-day Shipping for My Orders?

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SAME-DAY SHIPPING: Orders placed by 2:00 PM Eastern Standard Time qualify for same-day shipping.

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Is There Any Additional Process Fee?

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SMALL ORDER PROCESSING FEE: In order to maintain the low, wholesale prices, there is an additional $6.99 processing fee for domestic orders under $60. In the event that an order is being shipped to multiple addresses, each "ship to" address with a merchandise total under $60 will be charged the additional $6.99 processing fee. 

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What is Backorders?

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Items that are out of stock can be backordered, however each individual LINE item must total a minimum of $15 to order. Backorder dates are estimates and can change depending on stock availability. Backorders will not be made on International orders. Backorders will not be held on COD, APO/FPO boxes and orders outside the contiguous US.

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Can I Change an Order After It Has Been Submitted?

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Orders cannot be changed once they have been submitted. PetEdge will process orders very quickly, and once an order begins the fulfillment process they are unable to modify it.

PetEdge will apologize for any inconvenience, and they hope that in the majority of cases our faster processing times work to your advantage. 

If you ordered an incorrect item or changed your mind, you may return the product(s) within 30 days from the date of shipment. Please do not resubmit your order online as this will create a duplicate shipment. 

Should you have further questions, you may contact one of the Customer Service Representatives at 1-800-Pet-Edge for assistance. Or contact PetEdge via email at [email protected]

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How to Contact PetEdge?

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Customer Service Center Hours (EST):

  • Monday-Friday – 8:00 a.m. to 8:00 p.m.
  • Saturday & Sunday – Closed

Sales: Open 24 hours a day, 7 days a week 

Call: 1-800-PetEdge (800-738-3343)
Email: [email protected]

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Also, you can visit PetEdge Official Website to get more helps, faqs and knowledge base.

About PetEdge

PetEdge is a Leading Supplier Of Wholesale Grooming Supplies and Discount Pet Products. PetEdge has always lived up to its name by having an "edge" on the pet supply industry. Today we are the largest supplier to pet care professionals and independent retailers. Groomers, kennels, veterinarians, breeders, and active pet enthusiasts have access to over 12,000 national-brand and exclusive PetEdge-brand products through our catalogs and website. Our mission is to continue finding better ways to serve our customers, and more innovative ways to foster creativity in the industry, until we stand alone as the leader of pet products. We help our customers build their businesses by researching and developing innovative, top-quality products at remarkably low prices. We strive to offer the best customer service in the business as well as fast, on-time delivery.

Today the company is over 60-years-old. We believe our success resulted from developing mutually beneficial relationships with its partners. Our top priority is to create value and put in place strategies that will be beneficial, and offer growth potential, to pet care professionals, groomers, and retailers in the pet supply industry.