Peter Thomas Roth Support Center

Find Peter Thomas Roth helps, faqs and knowledge base quickly

Does Peter Thomas Roth Use Animal Ingredients?

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Collagen is marine derived and their elastin is bovine derived. Both are certified as BSC free (Mad Cow Disease Free). Mega-Rich Intensive Anti-Aging Cellular Crème, Mega-Rich Intensive Anti-Aging Cellular Eye Crème, Camu Camu Power Cx30 Vitamin C Brightening Sleeping Mask and Camu Camu Power C X 30 Vitamin C Brightening Serum are the only products in the Peter Thomas Roth line that contain collagen and/or elastin. The one in Mega-Rich Intensive Anti-Aging Cellular Eye Crème is marine derived. The safety efficacies of any of these and all of their finished products have not been tested in animals.

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Does Peter Thomas Roth Test On Animals?

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Peter Thomas Roth is produced in a manner that is animal cruelty free. All PTR products follow PCPC / FDA / EUCA (Personal Care Products Council / Food & Drug Administration / European Union Consumer Affairs) testing guidelines that do not allow the use of animals for any safety testing procedures. 

Peter Thomas Roth is animal cruelty free. All PTR products, either manufactured by us or by contractors, follow PCPC / FDA / EUCA (Personal Care Products Council / Food & Drug Administration / European Union Consumer Affairs) testing guidelines that do not allow the use of animals for any safety testing procedures.

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How Do I Use the Instant Firmx Temporary Eye Tightener?

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Please find the usage instructions for the Instant Firmx Eye product:

  1. Start by cleansing with an oil-free cleanser. Make sure skin is completely dry. Do not use cream around the eye area.
  2. Shake the tube. Apply a pea-sized amount to the top of the hand.
  3. With the makeup brush provided, pick up a tiny amount of the product.
  4. Using upward strokes, spread a thin layer of the gel underneath the eyes for puffiness, over the crow's feet area, over the "11" lines between the brows, and beneath and above the brow bone (but not on the moveable eyelid).
  5. Let the product dry for approximately five minutes while remaining completely expressionless. Do not squint or smile.
  6. Most people won't get a white residue if product is applied thinly and smoothly with the makeup brush provided. If whitening forms after application, simply moisten a cotton swab (or your fingertip) and remove excess product by gently patting the edges.
  7. When product is completely dry, feel free to apply powder or gently pat on foundation. You shouldn't apply to much of the moisturizer as the bond will break. Peter Thomas Roth will recommend trying it without any moisture to see what type of results you achieve.

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I Didn't Get a Shipping Confirmation. Did My Order Ship?

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Email may have slipped into your junk folder, please check there for your order confirmation. Otherwise, contact the Customer Service line at 1-800-787-7546 for help. Peter Thomas Roth is open Monday-Friday 9am-5pm ET.

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Do I Need to Use Gluten-free Products?

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Many skin care products contain gluten. Gluten cannot be absorbed through the skin from skin care products. However, anything that may come in contact with your lips/mouth (such as chapstick and toothpaste) should be gluten free.

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Are Peter Thomas Roth's Products Non-comedogenic?

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While products are not tested to be non-comedogenic, none are "comedogenic". Peter Thomas Roth's company aims to not use ingredients that, to their knowledge, cause acne breakouts or clogged pores.

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What Order Should I Apply My Serums and Moisturizers?

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Peter Thomas Roth's team advises applying their products on a thinnest-to-thickest basis. It's best to allow each layer to dry and absorb into your skin before applying the next product. Generally, serums will be applied first, followed by moisturizers.

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How to Cancel My Order At Peter Thomas Roth?

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To cancel your order, please submit your request to [email protected]

If they have not begun processing the order, Peter Thomas Roth will cancel your order. You will receive a cancellation confirmation once complete. 

The pending charge will be removed from your banking account automatically within the next 5-7 business days. Peter Thomas Roth will ask that you speak with your provider if you would like this expedited. 

Please call 1-800-787-7546 if you have any questions. Peter Thomas Roth is open Monday-Thursday 9am-5pm and Friday 9am-3pm ET. 

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Also, you can visit Peter Thomas Roth Official Website to get more helps, faqs and knowledge base.

About Peter Thomas Roth

Peter Thomas Roth’s passion for skin care is derived from his quest to find effective products to treat his own personal skin care concerns. Initially his primary issue was acne and as time went on anti-aging issues as well. His interests eventually grew into a desire to find the best tools to combat acne, the many signs of aging, as well as protecting the skin from sun damage. His mission: to combine effective and potent ingredients with advanced technology.

As the first generation child of Hungarian parents, skin care is an inherent part of Peter's heritage. During the 1800s and early 1900s, Peter's family owned and operated two spa resorts in Hungary. When Peter launched his company in 1993, he started with the basic soothing and healing philosophies of the many muds and minerals found in Hungarian thermal springs. While still giving credit to old-school remedies, Peter now uses the latest innovative and effective ingredients to improve on the formulas blending old Hungarian philosophies with 21st century skin care technologies to create effective skin care that does what it promises to do!

The Peter Thomas Roth brand philosophy is simple; Breakthrough formulas. Astonishing results. As the product formulator, Peter leads all research and development efforts to deliver progressive, cutting-edge products in his own lab and production facility. He scours the earth for the best and most powerful ingredients to deliver state of the art quality at effective concentrations.

The product line currently consists of a comprehensive range of over 100 products sold world-wide. The Peter Thomas Roth line was created to be customized to an individual’s skin care needs, covers all skin types and addresses all skin care concerns from head to toe.

Peter really enjoys getting to meet his customers. It is truly satisfying when someone like himself, who has struggled to find the right products, tells him that the Peter Thomas Roth products solved their skin care concerns. Time and time again what Peter hears from customers is that they love his products because they WORK! More than 15 state-of-the-art formulas have garnered sought-after awards from top prestigious beauty magazines. But don’t take their word for it – take your own. The results will astonish you.