Pets at Home Support Center

It is important to wait at least 3 days with all the tank systems running before adding any fish in order for the environment to stabilise, to ensure the filter is running, the temperature is stable and the tank is decorated to your satisfaction.

When you begin to add fish this must be done gradually over a number of weeks and not all at once so the filter can adjust to the increased waste products in the tank produced by the fish.

Ideally you need to transfer the fish and their water to another tank as soon as possible. If you do not have another tank immediately available transfer the fish and water to a suitably sized waterproof container and arrange to get them another tank with a filter system as soon as possible.

The sooner the fish can be placed back in a filtered tank the better as this will reduce stress and illnesses from occurring.

The treatment you need for your fish and tank will vary depending on the symptoms of your fish.

Please contact your local store who will be able to advise on the best treatment for your fish once you have described the symptoms.

Every aquarium needs some sort of filter system. There are several different types available, but they all perform a similar function.

Quite simply, fish live in an enclosed environment, a filter therefore behaves like their life support system, it traps any large waste particles, breaks down invisible fish waste products, and usually aerates the water for them to breathe.

Maintaining the water quality is the most important factor in keeping fish healthy. Check the water regularly and every few weeks carry out a partial water change.

This means siphoning 10 - 20% of the water out of the tank and replacing it with new water which has been de-chlorinated.

Coldwater fish are happiest and thrive when in a coldwater tank and tropical fish need their water to be maintained at a higher temperature than a coldwater tank in order to survive.

Although both species are very social and love company, rabbits and guinea pigs have differing nutritional needs. It is also possible for a rabbit kicking out in play to severely injure a guinea pig.

For these reasons Pets at Home will not sell a rabbit to live with a guinea pig or vice versa.

If you are at all concerned about your pet's health please contact your local veterinary surgery for advice. They will be able to let you know if you pet requires any treatment or an appointment.

You must be at least 18 years old to purchase a pet from Pets at Home.

The welfare of the pets we sell in stores is the highest priority and Pets at Home reserves the right to refuse the sale of a pet where the colleagues feel it is not in the pets best interests.

You should clean your pet out at least once or twice a week. A regular clean out not only provides a hygienic and safe environment for your pet but also the ideal opportunity to bond with them and check them over.

Pets at Home accepts cash or card payments in store. The following credit and debit cards are accepted:

Delta; Visa; MasterCard; Maestro, Electron, Amex and PayPal.

Pets at Home is unable to accept cheques as payment.

Pets at Home offers a 100% satisfaction guarantee on all own brand products (this does not affect your statutory rights). In addition to this we provide a 12 month guarantee on all products sold in store. Please return the item to any Pets at Home store with your proof of purchase where our friendly store colleagues will be able to assist you. See our Returns and Refunds page for further details.

Please return the item to any Pets at Home store with your proof of purchase where our friendly store colleagues will be able to assist you. See our Returns and Refunds page for further details.

Orders weighing less than 2kg will be delivered via Royal Mail. Orders weighing over 2kg will be delivered via DPD.

With the exception of direct from supplier items which will be sent via the suppliers chosen carriers.

Your delivery will be dispatched as soon as the warehouse has picked and packed your order. You will receive an e mail to confirm your order has been dispatched.

Next Working Day delivery orders will be dispatched the same day to ensure they reach you on the next working day.

98% of all our standard deliveries arrive within 3 working days.

If you ordered on standard delivery your order will arrive within 4-6 working days except for orders sent out on 2 man delivery service.

If you chose Next Working Day am or pm and order before 8pm, your order will arrive the following day at the time specified.

98% of all standard deliveries arrive within 3 working days.

Please note: am = 8-12
pm = 12-6

Standard delivery: No, the driver is able to leave your order without a signature providing they are confident that the area your parcel is to be left is safe and secure. They will then leave a card for you to advise where the order has been left.

If they do not feel happy there is a safe place to leave your parcel they will take the order away with them and leave a card advising you to call them to re arrange delivery.

Next Working Day & Saturday delivery: Yes, these deliveries will need to be signed for.