You can also contact us via regular U.S. mail:
P.O. Box 152777
Irving, Texas 75015
You can call at 1-800-866-9700. Guest Services Contact Center hours are Monday through Friday, 8:00 AM–8:00 PM CT, Saturday and Sunday, 9:00 AM–6:00 PM CT.
Please read the information on your original packing slip. Here are the basic steps to return:
Pagoda.com is dedicated to delighting you with your jewelry purchase and services. If for any reason you are dissatisfied with your purchase, you may exchange it within 90 days (of the date your order was shipped from our distribution center). A gift card for the full purchase amount (excluding shipping, handling, or other additional charges) will be issued.
Once an item has been returned and you have received credit for the purchase, a helpful customer service representative will contact you to assist in the replacement of your order. Any time prior to this process, you may call customer service center at 1-800-866-9700 to replace your order.
Please Note: It is our policy to return the item, credit your account, and replace the order. Pagoda.com cannot leave the charge for the item on your credit card and send you a new item.
Pagoda.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return it within 30 days (of the date your order was shipped from distribution center or purchased from a store) for a full refund of the purchase price, excluding shipping, handling, or other additional charges. Pagoda.com provides you with two easy methods of returning an item purchased on www.pagoda.com; returns by mail and returns to a Pagoda.com kiosk or retail store. Items purchased in a kiosk or retail store cannot be returned online.
Also, you can visit Piercing Pagoda Official Website to get more helps, faqs and knowledge base.
Piercing Pagoda is widely-known as the ear piercing and quality gold and sterling silver kiosk leader in shopping malls across the United States and Puerto Rico. However, it is ear piercing that remains the core business, and it is relied upon to drive traffic. In fact, second and third generations of loyal customers trust Pagoda for its ear piercing proficiency.
Piercing Pagoda has grown from a single retail location to roughly 780 kiosks today. As the nation's largest specialty kiosk retailer, Piercing Pagoda has a history of serving and satisfying jewelry customers with its extensive selection of popularly priced 10K and 14K gold chains, charms, bracelets, rings and earrings, as well as a variety of silver and diamond jewelry. Piercing Pagoda remains the leader in ear piercing.