Pop In A Box Support Center

Most of the products on our site require you to be at home for the delivery as they may be too big to fit in your letterbox.

If this happens and you are not in to receive or sign for it, your tracking information should update to reflect this and the delivery should re-schedule.

Customs and Import charges may be charged.

Orders being delivered outside the UK could result in customs charges or import duties. The recipient of the parcel will need to pay the costs in order to receive the goods.

Sales tax charges are dependent on the U.S. state that orders are shipped to.

If you want to add a new payment card you can do this at the checkout stage.

Your card details will be stored for future orders so you can check out with ease.

Generally your subscription is charged on the first working day of each month, if this is going to be delayed then we'll let you know by email!

When opting to pay via PayPal, you will see a notification in your PayPal account which authorizes the payment to be taken when your order is ready for dispatch. Until dispatch, payment is not debited from your PayPal account.

Orders placed, which are delivered within the UK, are inclusive of VAT.

Deliveries outside of the UK may be subject to an import duties and taxes, including VAT, which are levied once the order reaches the destination country.

Pop In A Box recommends that you contact your local customs office for information regarding customs polices as these can vary from country to country.

You sure can! You can add a different delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can add more.

Click the basket icon and this will show all of the items you've selected so far.

Use the + to add more of the same item or the – if you have added too many. If you want to remove the item completely, just hit the X button.

Easy! Find the items you want and click to add them to your basket. Once you've got all you need, select the basket icon and proceed to checkout.

Your account will automatically show any stored delivery and payment options to make ordering as easy as possible.

Pop In A Box‘’ll get you back up and running in no time. Click 'Forgotten your Password' on the sign-in page and you'll be on your way to getting it reset pronto!