Popreal.com Support Center

Find Popreal.com helps, faqs and knowledge base quickly

What Should I Do If the Products are Out Of Stock?

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For some hot sale items, it might go out of stock after you made the payment. Customer service Team will email you for replacement or refund.

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Where are the Products From?

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Popreal.com's factories are located in mainland China and Southeast Asia, also by working directly with product manufacturers, Popreal.com will make it affordable for every family. No dealers, all wholesale prices!

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Why Split an Order Into Several Orders?

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Here are some reasons : 

  • The order has too many products and they all don’t fit into one box.  
  • Some products in the order are backordered
  • Some products in the order didn’t pass 1st time quality checking, and on it’s 2nd time quality checking. 
  • Some items are out of stock temporarily.

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What is Processing Time?

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After the receiving of your order, Popreal.com conducts Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3-5 days; if you purchase any pre-sale item, it takes 6-10 days. However, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 6-10 days to process.

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How to Cancel Order Before Payment?

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Popreal.com will process order only after the payment. So if your order is unpaid, customer can just leave it there. It will automatically be CLOSED 24 hours later. Notice: Make payment within 24 hours. After that customer need to submit a new order ,as price of promotion items will change.ck Out, then “Proceed to Pay” to login and finish the payment.

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Can I Withdraw an Order After Payment?

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Cancel paid order within 24 hours:  
Customercan cancel the order in user account directly or email us to cancel it. Popreal.com will offer full refund if the order is canceled within 24 hours after the payment. 

Cancel paid order after 24 hours:  
Please contact Popreal.com directly. If order is not shipped, Popreal.com will offer partial refund after charging a 15% cancellation fee. Popreal.com does NOT accept order cancellation request if the order has been shipped.(The cancellation fee do not including the shipping fee.)

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Which Country Does Popreal.com Ship To?

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Popreal support international shipping. And Popreal.com can ship to most countries & regions in the world.

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Can I Use a PO Box or APO/FPO Military Address?

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For now shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses. 

So you will need to provide a street address. If a PO Box or APO/FPO military address is given, it will delay shipment of your items or your order will be canceled.

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Do I Need to Pay the Custom Tax?

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In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country. 

  1. Popreal.com has no control over these charges and cannot predict the amount. 
  2. Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform Popreal.com about your requirement after ordering; 
  3. When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.

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How Much for Shipping Fee?

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Shipping charge is decided by destination and products you ordered. Please add items into your shopcart , proceed to pay, you will see how much is the shipping fee before payment.

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Also, you can visit Popreal.com Official Website to get more helps, faqs and knowledge base.

About Popreal.com

Popreal.com is an online fashion boutique for Newborn baby, Toddler, Kids clothing & accessories. We are committed to provide customers with original, high quality, and exclusive products. For flash sales part, customers should complete payment before the sale ends. At Popreal, we believe that making smart choice and easy choice are one and the same. It’s exciting to know there is one website provide truly safe and healthy products for babies, which leaves more time to enjoy life.