Posh Tots Support Center

Find Posh Tots helps, faqs and knowledge base quickly

What is the Promotion Detail Of Posh Tots?


Please contact the Design Consultants toll-free at 800.927.5164 or email [email protected] to find other ways to save on your purchase. Offer valid on new orders, not existing orders or re-orders. Not to be combined with any other discount or promotion. Discounts are on merchandise totals. Certain exclusions apply. Some items not eligible for discounts and promotions. 

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What is the Price Guarantee Of Posh Tots?


Posh Tots wants you to be confident when you buy from PoshTots that you are getting the lowest price possible, so Posh Tots offers this guarantee: if you find the same item at a lower price, email Posh Tots or call Posh Tots. Posh Tots will meet any competitor's price!

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What are the Steps to a Smooth Delivery?


You must be present at the time of delivery. Please make sure you have as many people as needed to help inspect and move your furniture. 

Upon delivery, please thoroughly inspect any and all item(s) for damage before signing the shipping/delivery receipt. Any and all damages must be notated on the delivery receipt. Please try to be specific.  

You may not write “subject to inspection.” Driver may not leave without a signed receipt. If any damage is present please call Posh Tots immediately at 1-800-927-5164; if no answer, then leave a voicemail message describing the damage. 

Most damages are small and can be easily repaired. In the case of properly notated damaged furniture; the Seller holds the right to choose between either repairing and/or replacing the furniture at the Seller's discretion. To avoid more damages and redelivery fees, please accept your freight upon delivery.

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What is the Return Information Of Posh Tots?


Posh Tots offers one of the greatest and most buyer friendly return policies in the industry. Posh Tots offers a 30 day return policy on all stock item(s).  

Special/Custom orders cannot be returned except in the event of an incorrect order shipped by the Seller. In the event of a return, the Seller will refund the Buyer the full amount of the purchase price minus the 15% restocking/processing fee, initial cost of shipping the furniture and the cost of the return shipping at the discounted cost. This refund will occur when the Seller receives the item(s) in the original condition and will be applied through the same method of original payment. In the event that the product received does not match the purchase receipt, the seller will be responsible for all costs associated with the return/replacement. The product must be in new condition to be accepted as a return and must be in original packaging. It is also required that the customer be present at time of pickup and item(s) are to be placed in same manner and location as at the time of delivery. 

All Mattresses are brand new and shipped directly from the manufacturer's warehouse. When the box that the mattress arrives in has been tampered with and/or opened by the customer the mattress becomes non-returnable. This is due to the liability upon reselling the mattress. Laws regarding the resale of upholstered furniture such as mattresses and pillows are more strict than for other types of furniture, because fabric, filling and down can absorb body fluids and harbor mold, mites and diseases. One common method of transmission for spinal meningitis is through shared mattresses. Since the useful life of a mattress is about 10 years, it can be safer and more cost-effective to buy new. This is why Posh Tots cannot accept nor resell a returned mattress.

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What is The Shipping Information Of Posh Tots?


The customer will be contacted directly by the carrier to arrange a delivery appointment time frame, which is typically a 4 hour window. This window will most likely be during normal business hours between 8am and 5pm. In the event the customer is unable to accept delivery at the agreed delivery appointment, redelivery and storage fees may apply. The customer assumes responsibility of all storage and redelivery fees and understands that these are payable prior to delivery. In the event the customer does not want to pay the storage and/or redelivery fees then Posh Tots will have the order shipped back to their warehouse and the order will become a return and will follow their standard Return Policy.

If the customer designates another party to sign for the order, it is assumed that the customer accepts the order “as-is” unless damage is notated by the designated party. If any damage is present please call us immediately at 1-800-927-5164; if no answer, then leave a voicemail message describing the damage. After informing us directly, please notate the damage on the shipping/delivery receipt. If the Driver is in a hurry and does not provide ample time for inspection, you must insist on inspection and write any and all damage on the shipping/delivery receipt.  

If the optional "White Glove" delivery is purchased, then the guidelines concerning packaging and inspection time do not apply because the purchase will be unpacked for customer and ample inspection time will be provided. 

In the case of properly notated damaged furniture; the Seller holds the right to choose between either repairing and/or replacing the furniture at the Seller's discretion. In addition, the Buyer must send pictures of the damage via email to [email protected] If there are zero notations on the shipping/delivery receipt, the customer is legally acknowledging that they accept the furniture as is. If the customer desires to return the product, the standard return policy will then apply.

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Can I Cancel Items At Posh Tots?


The Buyer maintains the right to cancel the order of all stock items within 48 hours from time of purchase. In the case of special/custom orders, the Buyer has the right to cancel the order within 24 hours of agreeing to this policy. There is a 15% Cancellation fee that is charged after the 48 hour window if an order is cancelled before being shipped. Please note that all time periods given in the shipping estimates are estimates only; they are not binding or guaranteed.

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Also, you can visit Posh Tots Official Website to get more helps, faqs and knowledge base.

About Posh Tots

Thirteen years ago, with a baby on the way and a little girl with a big personality ready for her “grown-up” room, Andrea Edmunds started searching for children's décor with that special something. When she struggled to find just the right balance of quality and creativity, a business was born. Today, PoshTots brings together exceptional artisans and parents who appreciate their unique creations.

Andrea has more than an entrepreneurial spirit; she has creative vision: a child's room is more than a space to sleep. It's a place to play, learn and dream; an environment where a child can enjoy all the simple pleasures of their imagination. Creating that space is no small challenge. It requires finding just the right furnishings and accessories, and then combining them so that each child's unique personality shines through.

From the beginning, PoshTots' whimsical design work has turned the heads of People Magazine, House Beautiful, InStyle, Better Homes and Gardens and many national publications. Andrea has appeared on Access Hollywood, Good Morning America, Dr. Phil, MTV News and countless television lifestyle and design shows. Her talented team of designers have helped PoshTots earn its reputation as the “designer of choice” not only for celebrity parents, but for clients across the globe. PoshTots' distinctive style, unparalleled customer service and utmost commitment to the finest craftsmanship have established it as the premiere destination for the most extraordinary children's furnishings in the world.

Now a mother to three children, Andrea still sees the passion that drives parents to PoshTots. The same ideals that inspired PoshTots' creation in 2000 remain guiding principles for the company today.