Pottery Barn Kids Support Center

Yes. Simply personalize the eGift Card for your recipient, have it sent to yourself, and then print it. To do this, enter your own email address in the "Recipient Email" field, and check the box next to "This is for me." Enter your recipient's name and your own personal message on the Gift Card preview, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in the message to retrieve your eGift Card, and then click "Print this page." The resulting printout may be presented as a gift to the recipient, and may be redeemed online or in our retail stores.

Some larger items, and items sent directly from the vendors, cannot be gift wrapped. Gift messages can be included on the packing slip of any order at no extra charge.

Please visit the Canadian website at www.potterybarnkids.ca for information or to be notified of store openings in Canada.

Pottery Barn Kids can ship most items to a P.O. Box. This excludes oversized items and those shipped directly from manufacturers. You will receive a message during checkout if the item is not eligible to ship to a PO Box.

If you wish to place an order but delay its shipment to a later date, please do so through Customer Service Center. Call 1.800.993.4923, and one of Pottery Barn Kids' sales associates will be happy to assist you.

Most furniture is delivered by truck delivery with White Glove service: items are delivered to your home by appointment to your room of choice and they are unpacked and fully assembled. Some smaller furniture pieces can be delivered by parcel carrier which does not include White Glove service (check the product page for details).

For Beds, Pottery Barn Kids is happy to place headboards, in their original packaging, in any room you desire, but Pottery Barn Kids is not able to unpack, inspect or attach them to existing bed frames.

Unlimited Flat Rate is the fee structure applied to our Truck Delivery for most orders. Items eligible for Unlimited Flat Rate Delivery will be indicated on the product page.

With Unlimited Flat Rate Shipping, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. Your order will ship when all items in your order are available for delivery.

Truck Delivery usually includes our premium White Glove Service - items are delivered to your home by appointment to your room of choice— and are then unpacked and fully assembled (installation is not included).

Pottery Barn Kids does not offer returns on personalized products. Verify your monogram or personalization is correct before purchasing.