Once you place your order, you'll receive an email confirmation containing your order number within a few hours. We'll also let you know when your gift ships and when it's delivered.
ProFlowers does not allow orders to be changed or cancelled within 48 hours of the requested delivery date, or within the seven days prior to Thanksgiving, Christmas, Valentine's Day or Mother's Day, due to extremely high order volume during these times.
ProFlowers guarantees your money back if your flowers, plants or any other preserved items do not last at least seven days. Potted plants have an extended guarantee of 14 days.
If for any reason you are not satisfied with the freshness of your flowers, please call or email and ProFlowers will gladly replace them or refund your money.
In order to guarantee at least seven days of freshness, flowers are shipped from the field, directly to your recipient's door. Blooms are also wrapped and shipped in a specially designed box to ensure long-lasting freshness.
The box will also contain flower food, care tips and your personal message. If requested at checkout, a vase and other accessories will be delivered in the box as well.
Please note: You may notice that blooms are delivered in bud form, causing them to look different than their photos. Give it time—flowers will blossom into the flourishing bouquet you expected, allowing your recipient to enjoy them all that much more.
Go to Your Account under Your Profile, click on Change E-Mail Address or Change Password. You can also click on Forgot your Password? in the login screen.
Access your account through this link: Your Account. To log out, click on Log Out at the top left corner of the account screen.
Also, you can visit ProFlowers Official Website to get more helps, faqs and knowledge base.
For most part, people just want fresh flowers at a great price without any fuss. We get that.
Over the last 19 years we've learned a heck of a lot more about what works - like providing exceptional value for or customers and relentlessly innovating the delivery process to ensure that our flowers arrive fresh. It's these simple ideas that formed the cornerstones of our business today, and that guide everything we do.
At ProFlowers, we've not just experts at making your recipient happy. We've the authority when it comes to customer happiness, too. In fact, we've so committed to making sure that we get it right that if you're ever not satisfied, we'll replace or refund your gift - no question asked.