Puma Support Center

Find Puma helps, faqs and knowledge base quickly

Does Puma Offer Price Adjustments?

Updated:

If the price of an item you buy from the PUMA Online Store is lowered within fourteen (14) days of the date of your purchase, Puma will honor the new price and credit the difference to your original form of payment. To obtain your credit, contact us at 888-565-7862, or send an email to [email protected] Be sure to include your name, address, item number, and order number in the email request. Please note:

  • Requests for price adjustments must be made within thirty (30) days of the date of purchase.
  • Puma will honor only one price adjustment per item.
  • Products purchased using a promotion or coupon code are not eligible for price adjustments.

Read More »

Does Puma Ship to APO/FPO Addresses?

Updated:

Yes, Puma ships to APO/FPO addresses. Orders to such addresses are not eligible for expedited shipping, and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to PUMA, if necessary.

Read More »

Does Puma Ship Internationally?

Updated:

Puma's web site accepts orders to be shipped to the following geographies outside the United States: APO/FPO addresses, American Samoa, Guam, the Marshall Islands, the Federated States of Micronesia, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Orders to these locations are not eligible for expedited shipping and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to PUMA, if necessary.

Read More »

Does Puma Ship to Canada?

Updated:

Yes, but not through this web site. Please visit instead Puma Canadian online shop at puma.com.

Read More »

What If I Have a Defective Or Damaged Item?

Updated:

If you have received a damaged item or believe an item is defective please contact Customer Service at 1-888-565-7862 or via [email protected]

Read More »

What Shoes Qualify for the ’30 Day Test Run’ Program?

Updated:

Select IGNITE, Speed IGNITE and NRGY running shoes also qualify for our 30 Day Test Run program: Go ahead. Get them dirty. Put them through their paces. If you aren’t 100% satisfied, Puma will gladly accept your return (in any condition) within 30 days of purchase using the normal returns process.

Read More »

Does Puma Have a Maximum Unit Purchase On a Single Item?

Updated:

Yes, most PUMA.com products have an order quantity limit of 8. PUMA reserves the right to lower the order quantity limit based on item availability, which will be specified on the Product Page at the time of launch.

Read More »

How Can I Pay?

Updated:

Puma accepts the following methods of payment:

Credit Cards:

  • Visa
  • MasterCard
  • American Express
  • Discover

PayPal

  • PUMA Gift Card

Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate. Your card is not charged until the order ships.

Read More »

How Can I Obtain Free Shipping?

Updated:

There are multiple ways to qualify for free (standard) shipping when shopping at the PUMA Online Store!

  1. Buy more than $49 worth of merchandise. Puma's standing free shipping offer is available every day.
  2. Become a FreeShipping.com member. PUMA has joined the FreeShipping.com network of retailers. Members enjoy free shipping and other benefits at PUMA.com and over 1000 other online retailers.

Read More »

What Emails Can I Expect, Once My Order Has Been Placed?

Updated:

  • Order Confirmation Email: You will receive a confirmation of receipt email shortly after you successfully placed an order online.
  • Shipping Confirmation Email: You will receive a confirmation email with a tracking number. PUMA ships from multiple warehouses which can result in split shipments; therefore, you may receive more than one email. If you order contained more than one item keep an eye on your email inbox for additional updates.
  • Order Cancelation Email:  You will receive a cancelation email if your order is fully or partially canceled.
  • Return Email: You will receive a confirmation that we have received your returned order.

Read More »


Also, you can visit Puma Official Website to get more helps, faqs and knowledge base.

About Puma

The PUMA Group owns the brands PUMA and Cobra Golf as well as the affiliate company Dobotex. These brands are closely interlinked with PUMA’s core business and will adapt and implement PUMA's new brand direction under the Forever Faster platform for their own strategies.

Cobra Golf, acquired in 2010, is fully integrated into the PUMA Group as COBRA PUMA GOLF. This has enabled PUMA to provide a complete range of golfing products to the consumer and to become an important player in the golf sector. As a result, COBRA PUMA GOLF has strengthened its position in the golf business demonstrating further momentum and growth. The primary focus remains the USA and Japan, as well as Korea, the UK and the Scandinavian region.