Pure Silk Support Center
Find Pure Silk helps, faqs and knowledge base quickly
When Can I Expect to Be Charged for My Order?
You can expect your card to be charged once the order is placed.
What Forms Of Payment Does Pure Silk Accept?
Pure Silk accepts Visa, MasterCard, American Express and Discover.
How Will I Be Notified Once My Order Goes Through?
Once an order has been successfully placed, Pure Silk’ll automatically send an email confirmation regarding the status of your order. Please be sure to correctly enter your email address to make sure this email arrives.
What is Pure Silk's Return Policy?
Because of the nature of our products, Pure Silk does not accept returns. But the satisfaction of our customers is important to us. If you have any issue with the performance of the product that you have received, simply email us within 14 days of receipt of your order. If a defect is discovered, we will be happy to replace or exchange the item in question via store credit. There are no cash refunds.
Can I Try Out Pure Silk Products Before Buying Them?
Unfortunately, Pure Silk dones’t give out free samples. But shipping starts at just $1.99, so you’ll be able to try our Pure Silk razor products with this special shipping offer. And for our Shave Club, shipping is entirely free. The Pure Silk Shave Club Starter Kit and every refill cartridge delivery ships free, every time!
What Carrier Does Pure Silk Use for Shipping?
Pure Silk ships with DHL in conjunction with USPS.
How Long Will It Take My Pure Silk Order to Arrive?
Most orders are fulfilled within 2-3 business days and should arrive within 3-6 business days depending on your location. Please note that orders with shave creams included will take an additional 1-3 business days for shipments. Once your order has shipped, you’ll receive an email letting you know your package is on its way.
How Do I Know the Cost Of Shipping for My Exact Pure Silk Order?
The cost of standard shipping will vary based on your order and the shipping location. You will be able to view the cost of shipping during the checkout process after you have added your desired products to your cart.
Does Pure Silk Offer Free Shipping?
All Pure Silk Shave Club Starter Kits and ongoing blade refill deliveries for the Pure Silk Shave Club ship entirely for free. For all other products, shipping starts at just $1.99!
How Does the Pure Silk Shave Club Work?
Grab a Pure Silk Shave Club Starter Kit complete with one (1) Pure Silk Contour 6 Razor handle, one (1) Pure Silk Contour 6 razor blade cartridge refill, and one (1) razor tray with suction cup for just $4.99, and then select your desired delivery frequency to start your subscription. Your first set of eight (8) cartridge refills will ship 2 weeks after joining shave club. You’ll then receive eight (8) fresh Pure Silk Contour 6 blade refills, auto-delivered straight to your door, every 2 months, 4 months, or 6 months, depending on your selection, for just $15.99 per shipment. And as an added bonus, shipping is FREE, every time.
Do Pure Silk Products Contain Gluten?
All of the Pure Silk products are gluten-free, except Pure Silk Coconut & Oat Flour Shave Cream, which may contain traces of gluten.
What are the Ingredients Of the Pure Silk Contour 6 Dual Moisture Bars?
The Pure Silk Contour 6 dual moisture bars are formulated with aloe, lavender, and vitamin e to calm and protect skin.
What is the Difference Between the Pure Silk® Contour 3 and the Pure Silk® Contour 6?
The Pure Silk Contour 3 features three ultra-thin blades, a comfort grip handle and lubricating strip to ensure a smooth, clean shave.
The Pure Silk Contour 6 features 6 ultra-thin blades and a unique Double-Flex Head that flexes and adjusts to every contour of your body.
Both Contour 6 and Contour 3 feature our Pure Silk Promise that delivers a pivoting head and ultra-thin open flow blades that allow for easy cleaning and long blade life.
How Often Do I Need to Change My Disposable Razor Or Razor Blade Refill Cartridge?
All of our razors feature a Pure Silk® Promise that delivers a pivoting head and ultra–thin, open flow blades that allow for easy cleaning and long blade life. However, the life of a razor blade largely depends on a user’s hair texture, shaving habits and proper care of the razor blade.
Also, you can visit Pure Silk Official Website to get more helps, faqs and knowledge base.
About Pure Silk
Pure Silk, the sister brand of Barbasol®, is a leader in the women's shave category with a full line of shave cream and a comprehensive assortment of razors. Pure Silk products provide an exceptional shave and the confidence that comes with having legs that look and feel as smooth as pure silk.
Rediscover your home spa and make every day a spa day with Pure Silk Spa Therapy shave cream and razors, for legs that look and feel as smooth as pure silk.