Quill Support Center

Find Quill helps, faqs and knowledge base quickly

What is the Quill.com Return Policy?

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Most products can be returned within 60 days.
Unless otherwise noted below, merchandise can be returned within 60 days for full credit or replacement. Machines and furniture must be returned in the original box. 

The Quill Guaranteed Brands: Lifetime 100% Satisfaction Guarantee.
If you're ever not 100% satisfied with a Quill Guaranteed Brand product, they will replace the item or refund your money. The Quill Guaranteed Brands are: Quill Brand, Brighton Professional, Medical Arts Press Brand, Java Roast and Snack Jar.

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How to Pay At Quill?

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Quill.com accepts the following Credit Cards: Visa®, MasterCard®, Discover®, American Express® or GSA SmartPay™.

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Does Quill.com Ship Product Outside the Continental United States?

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Quill.com ships to all 50 states and any territory bearing a U.S. zip code. (international orders are defined as shipments addressed to countries other than U.S. states or territories.)

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My Business is Tax Exempt. What Do I Need to Do?

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Simply send your tax exemption certificate to tax department and, once Quill receive it, any tax charged to your account will be credited. Please reference your Quill account number or write “new” if you are a new Quill customer. 

E-mail
[email protected] 

Fax
800-499-8805 

Mail

Quill Corporation 
Attn: Quill Tax Department
PO Box 102412
Columbia, SC 29224

If Quill already has your tax exemption certificate on file, and this is your first order on quill.com, your Online Order Recap will show sales tax, but your Order Confirmation e-mail will reflect the correct final pricing with no tax. 

Quill's federal tax ID number is 36-2952904.

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Does QuillCash Expire?

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QuillCash must be used within 90 days unless otherwise noted.

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How Do I Redeem QuillCash?

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Redeem QuillCash at checkout right below the coupon entry boxes. You can use QuillCash on every product Quill.com sells when your merchandise total is $100 or more after discounts are applied.

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What is QuillCash™?

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QuillCash is an exclusive benefit available to Quill.com customers. When you apply QuillCash to a future order, it deducts that amount from your merchandise total. 

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I Am a Current Quill.com Customer But Do Not Have a Username and Password?

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If you haven't established an online account yet, follow the steps outlined above. Once you are registered, you will instantly be able to shop and order product from Quill.com in one simple step.

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How Do I Create a Username and Password?

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Simply start shopping by filling your cart with items you want to purchase. 

After clicking the Checkout button, you will be prompted to sign in. If you haven't created your user name, click the Continue to Checkout button and follow the simple steps to submit your order. The next day you will have access to order tracking information, invoices for shipped orders, access to easy Return Wizard and more. Best of all, returning business customers will be able to enjoy streamlined checkout.

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Also, you can visit Quill Official Website to get more helps, faqs and knowledge base.

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