Ramy Brook Support Center

If you wish to cancel or modify your order, please send an email as soon as possible to customerservice@ramybrook.com or call +877 900 7269 monday to friday, 9:30am to 6:00pm est. Ramy Brook will make every effort to accommodate your request, however, once an order has been processed for shipment Ramy Brook is unable to modify or cancel the order for any reason. In this case, please refer to return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit web site or contact a ramy brook online sales representative. 

Ramy brook is pleased to now offer shipping to worldwide shipping.

International orders will be shipped via ups ground, with a standard shipping fee of $50 on each order. Pre-payment of duties and taxes is not available. Shipments will be sent on a delivered duty unpaid basis, and you will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. For additional information, please contact your local customs office.

Please note Ramy Brook does not accept international returns or exchanges at this time.

For your convenience, a free prepaid shipping label is included in all orders within the united states. Return packages must be postmarked no later than 30 days from the date of original purchase. Ramy Brook kindly ask that you do not send your return using a personal shipping label as this delays the return process. Merchandise must be returned with their original packaging, all original tags attached, unused, unworn, and in an unaltered condition. A copy of your invoice and return reason must be enclosed in the return package. Ramy brook reserves the right to refuse any merchandise that does not meet the above criteria. In such instances, Ramy brook will send the product(s) back at the customer’s expense. 

Ramy brook wants to ensure your complete satisfaction with purchases from ramybrook.com. Ramy Brook will gladly accept returns on full-priced items within 30 days from date of delivery. Items must be unworn and have all original tags attached. Worn clothing will be returned to sender at the . Items marked as “final sale” on website are not eligible for refund, exchange, or store credit. 

For an exchange of a product, please follow the return process and then place a new order online. 

A shipping confirmation is emailed to you as soon as your purchase has been shipped. Ramy Brook provides tracking numbers contained within the shipment notification email when your order leaves our distribution center, and maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, please contact a sales representative via email at customerservice@ramybrook.com or call +1 877 900 7269.

• Orders placed on a weekday before 12:00 p.m. (EST) will begin processing that day. Orders placed after 12:00 p.m. (EST) will begin processing the following business day. 
• Orders are processed and delivered Monday through Friday, excluding holidays.
• For orders placed on weekends or holidays, orders will begin processing on the next business day.
• Please note: Ramy Brook does not offer Saturday delivery or provide delivery to freight forwarding companies. Unfortunately, the carrier is unable to deliver to P.O. boxes at this time. 

All domestic orders are shipped via ups. Ramy brook is not liable for unanticipated delays. In the event that Ramy Brook processed your order incorrectly or have shipped the wrong product, please contact Ramy brook at customerservice@ramybrook.com or +1 877 900 7269 for a refund or equal exchange.

Ground free

• Ramy brook offers free ups ground shipping on all orders shipped within the 48 contiguous states.
• International orders will be shipped via ups ground, with a standard shipping fee of $50 on each order.

Prices Displayed On the Ramy Brook Web Site are Quoted In U.S. Dollars. Ramy Brook Only Accepts American Express, Mastercard, and Visa for Online Purchases.

Please contact Ramy Brook via email at customerservice@ramybrook.com or: 

• TEL +877 900 7269 
• MONDAY – FRIDAY, 9:30AM – 6:00PM EST

RAMY BROOK LLC
231 W. 39TH STREET
SUITE 720
NEW YORK, NY 10018