Razer Support Center

During checkout, you may select a shipping address that is different from your billing address. Please ensure that you or an authorised representative is able to receive the delivery.  

For security reasons, Razer is unable to deliver to a PO box.

Your submitted order is sent to their warehouse for shipping immediately so Razer is unable to amend your order. If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method. 

Your order may be subject to additional taxes, duties and/or fees (including customs clearance) charged by the destination country.

Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email. Delivery will take 3 to 5 business days after the order has shipped. All delivery lead times are estimated.

All orders are subject to sales tax or VAT according to the ship-to location. Razer will charge the corresponding sales tax or VAT upon receiving your order. 

Razer does not honour tax-exempt orders and resale exemption certificates. 

The price indicated includes anticipated sales tax or VAT that Razer will collect from you based on information you make available to them. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price Razer will charge before you submit your order. A national sales tax or VAT rate will be applied on physical goods for customers based in EU countries. This sales tax or VAT may not be shown as a separate charge during checkout and may instead be included in the product price (Sales tax or VAT inclusive pricing). 

Yes. In addition to credit cards Razer accepts debit card and POLi.

There are many possible reasons for a credit card not being accepted: 

• The card is expired. 
• You have reached or exceeded your credit limit.
• You have exceeded your daily charge limit.
• A computer at either end of the transaction is having technical problems.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

No. Enter your credit/debit card number without any spaces or special characters. It should be entered as a continuous string of numbers. 

Razer accepts PayPal, Visa®, MasterCard®, American Express®, and Diner’s Club®. 

The servers of Razer encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure. 

Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email. After your order ships from the warehouse, delivery will take 3 to 5 business days.