Reeds Jewelers Support Center

Find Reeds Jewelers helps, faqs and knowledge base quickly

How Can I Have My Item Repaired Under My Reeds Care Plan If I Am Not Located Near a Reeds Store?

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Please contact the REEDS Jewelers Care Plan Help Desk at (866) 742-2562. They will mail you a postage paid box and answer any questions you may have about your repair service.

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Does Reeds Offer Layaway?

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Layaway is offered on most items through Reeds Jewelers' store locations only. A minimum deposit of 10% or $25 (whichever is greater) is required as an initial deposit. Subsequent monthly payments of 1/6 the remaining balance or $25 (whichever is greater) are required. Merchandise on layaway may be held for a maximum of 6 months as long as regular payments are made.

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Does Reeds Jewelers Ship Internationally?

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No. Reeds Jewelers is currently unable to ship internationally.

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Why Was My Credit Card Charged When My Order Was Declined?

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Credit cards can be declined for several reasons; incorrect billing information is the most common. Any time this occurs, your bank may place a hold on the funds which will appear as a pending transaction. Since your account has not been charged the hold will be removed within 3-5 business days, depending on your bank.

If you need the hold released immediately, you will need to contact your bank and they may release the hold without any assistance from Reeds Jewelers. If your bank needs verification from Reeds Jewelers, please obtain the information required along with their fax and telephone number. Reeds Jewelers will then contact your bank and have the hold released as soon as possible.

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Who Can I Contact Regarding an Issue With a Reeds Store?

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Please contact store customer service at (844) REEDS-40, or send an email to [email protected] You will receive a reply within 1-2 business days.

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Also, you can visit Reeds Jewelers Official Website to get more helps, faqs and knowledge base.

About Reeds Jewelers

REEDS Jewelers Founder Bill Zimmer was just a kid when he learned how to sell diamonds. His family operated retail jewelry stores. And as he learned the business from his brothers, so later would his children learn from him.

Alan Zimmer joined REEDS as executive vice president in 1981 and took charge of merchandising. He officially became president and CEO in 1985. As soon as he arrived at REEDS, Alan began instituting major changes to help modernize the growing company. Today, REEDS Jewelers maintains the comfortable atmosphere of a family-run business, even with retail stores in 13 states.