REI Support Center

Contact REI : 1-800-426-4840 

• Monday through Friday, 5 a.m. to 10 p.m. Pacific Time
• Saturday and Sunday 6 a.m. to 9 p.m. Pacific Time 

Live Chat

• Monday through Friday, 5 a.m. to 10 p.m. Pacific Time
• Saturday and Sunday 6 a.m. to 9 p.m. Pacific Time

Please return any items to the REI Returns Department for a refund to your PayPal account. You may also return items to REI retail stores and they will refund you with alternate tender.

REI will make every effort to refund the original form of payment for in-store, online and phone purchases.

Yes. You can return or exchange your item any of retail locations, regardless of whether you made your purchase online, by mail or in an REI store.

REI will ship your item(s) as soon as REI receives them in our warehouse. Please keep in mind that the arrival date is an estimated time frame and subject to change.

REI cannot guarantee that a backorder will be filled. If the backordered item is no longer available, REI will cancel the item from your order and notify you via e-mail. 

Both backorder and preorder items automatically cancel if it takes REI more than 30 days to send them. REI can extend that 30-day window if you call 1-800-426-4840 and ask REI to. 

REI will not charge your credit card for either type of purchase until the item ships. 

• As a national retailer with physical retail stores nationwide, REI is required to charge applicable state and local sales tax on orders shipped to states where REI has a physical presence, which includes distribution centers, operating stores and/or new stores under construction. 
• In states in which REI does not have a physical presence, REI may be required to charge applicable state and local sales tax on orders shipped if required to do so under state and/or local tax laws, such as those enacted by the State of New York. 
• Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. REI is required to follow the rules of each state. 
• Gift Cards—No sales tax is charged when buying gift cards. The appropriate sales tax will be charged on the purchase when the gift card is used.

Online and Phone 

• Visa 
• MasterCard, including REI MasterCard
• American Express
• Discover Brand Cards (including Diners Club Int'l and China UnionPay)
• JCB
• REI gift card
• REI dividend
• PayPal (Online Only)

If an item is not currently available, but REI think they will eventually get more inventory, you have the option to put that item on backorder. If the item becomes available REI will ship it to you. Of course, REI will not charge your credit card until the item ships. 

Yes, REI does.

There are two ways to get free shipping for your REI purchase. You can have your order shipped to your local store for in-store pickup, or you can get free U.S. Standard shipping on qualifying orders.

Yes, REI does ship to General Delivery addresses. Here’s how to make sure you get your order when and where you need it: 

• When entering your shipping address, enter GENERAL DELIVERY on Address line 1. 
• Then on Address Line 2/Company Name, enter any pertinent info like Hold for PTC Hiker.

After that, complete the remaining required fields, and you’re all done.