Contact REI : 1-800-426-4840
Please return any items to the REI Returns Department for a refund to your PayPal account. You may also return items to REI retail stores and they will refund you with alternate tender.
REI will make every effort to refund the original form of payment for in-store, online and phone purchases.
Yes. You can return or exchange your item any of retail locations, regardless of whether you made your purchase online, by mail or in an REI store.
REI will ship your item(s) as soon as REI receives them in our warehouse. Please keep in mind that the arrival date is an estimated time frame and subject to change.
REI cannot guarantee that a backorder will be filled. If the backordered item is no longer available, REI will cancel the item from your order and notify you via e-mail.
Both backorder and preorder items automatically cancel if it takes REI more than 30 days to send them. REI can extend that 30-day window if you call 1-800-426-4840 and ask REI to.
REI will not charge your credit card for either type of purchase until the item ships.
Online and Phone
If an item is not currently available, but REI think they will eventually get more inventory, you have the option to put that item on backorder. If the item becomes available REI will ship it to you. Of course, REI will not charge your credit card until the item ships.
Yes, REI does.
There are two ways to get free shipping for your REI purchase. You can have your order shipped to your local store for in-store pickup, or you can get free U.S. Standard shipping on qualifying orders.
Yes, REI does ship to General Delivery addresses. Here’s how to make sure you get your order when and where you need it:
After that, complete the remaining required fields, and you’re all done.
Also, you can visit REI Official Website to get more helps, faqs and knowledge base.
At Recreational Equipment, Inc. (REI), we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products—and the trails, slopes and waterways where we play.
Each year, REI donates millions of dollars to support conservation efforts nationwide and sends dedicated teams of volunteers—members, customers and REI employees—to build trails, clean up beaches, restore local habitats and more... Through responsible business practices across the company, we strive to reduce our environmental footprint.
What began as a group of 23 mountain climbing buddies is now the nation's largest consumer cooperative. But no matter how large we grow, our roots remain firmly planted in the outdoors. Our passion for outdoor adventure is clear, whether you visit any of our stores across the country, phone us, or interact with us online.
By staying true to our roots, we've earned a place on FORTUNE magazine's list of the "100 Best Companies to Work For" every year since the rankings began in 1998. We work hard to earn our reputation for quality and integrity every day.
At REI, we inspire, educate and outfit for a lifetime of outdoor adventure and stewardship.