REISS Support Center

REISS accepts selected debit/credit cards, PayPal and Reiss gift cards.

Eligible debit/credit cards: 

• American Express 
• Maestro
• Mastercard
• Visa
• Visa Debit
• Visa Electron

REISS uses a secure encrypted connection when dealing with your payment details to ensure its safe to use your card over the Internet. All payments are taken from the card on despatch of your goods.

You can place an order without creating an account.

However, creating an account enables you to: 

• Store your details to save time during subsequent visits 
• Manage your addresses and personal preferences
• Receive collection updates and exclusive promotions from REISS

REISS aims to process returns as soon as they are received at the warehouse and you will receive an email confirmation once your refund has been processed. It will normally appear back on your statement within 3-5 working days but some card providers can take up to 10 working days to process the funds back on to your card.

If the date on your expiry card has expired or has been lost or stolen, please contact client.care@reiss.co.uk so that they can update and ensure that your refund gets processed correctly.

REISS uses the latest security technology to protect your personal information. When you enter your personal details in the checkout pages you are in a secure website (with SSL certificate). Most browsers display a small padlock symbol on your browser to reassure you this is secure. Some operating systems will display a message too stating that you are entering into a secure web site. If at any time you leave the secure area of the site, your operating system may remind you that you are leaving a secure part of the site. You will be asked if you want to cancel this reminder for future occasions.

Yes - you can create an exchange within your account area.

Alternatively can take it back to one of the stores excluding concessions and franchises for a product exchange or store credit. 

Please ensure to include your returns documentation with your return or exchange. 

Yes, your order will require a signature; however, if you are not available the carrier will leave a card with instructions as to how to make alternative arrangements. The courier will make 3 attempts at delivering your parcel and may attempt to ring you to arrange a suitable time, so please include a contact phone number where you can be reached in order to receive your parcel. After the third unsuccessful attempt, the courier will return the package to the depot for collection.