Rockler Support Center
Find Rockler helps, faqs and knowledge base quickly
How to Contact Rockler?
Monday-Friday, 7:00am - 8:30pm CST. Saturdays, 8:00am - 4:30pm CST
Live Chat: Chat Live with one of our friendly customer service reps.
CALL: 1-8oo-279-4441: Give Rockler a call, their trained support staff will be happy to help you. Note: after-hours orders are accepted by phone between 6am and 11pm central time, 7 days a week. International customers, call +1 (763) 478-8200.
EMAIL: customercare@rockler.com. You can expect a response within one day (except Sundays when Rockler is closed) and usually much sooner.
FAX: 1-8oo-865-1229
How to Use Special Offers and Discounts?
If you have a special offer or discount code, you can enter it when you checkout in the Promotion Code box. You should see a message confirming the special offer.
Discount codes entered at checkout cannot be combined with other offers or applied to previous orders.
Offer limitations may apply depending on the promotion please call Rockler if you have questions: 800-279-4441.
How to Check On the Status Of My Order?
If you are ordering within the continental United States, you can expect your order within 7 to 10 business days. A shipping confirmation will be e-mailed to you when your order is shipped along with tracking information if applicable.
You can check the status of your order online by contacting the Customer Service Department or call them at 1-800-279-4441 Be sure to include your customer and/or order number in all correspondence, as well as your full name and address.
How to Return and Exchange At Rockler?
If for any reason you are not satisfied with your international online purchase, visit www.i-parcel.com/returns within 30 days of the original purchase to initiate a Return Merchandise Authorization, which is required to process a return. The UPS i-parcel team will provide you with instructions on where returns should be shipped.
For returns from Canada, UPS i-parcel will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency as your original order.
Please note that you will be responsible for any return shipping charges.
How to Use Multiple Gift Cards?
To use more than one gift card during checkout, please enter information for for the first gift card in the Gift Card Number and Amount boxes. Then list remaining gift card numbers and amounts in the Special Instructions box.
What Do I Do If There are Some Out Of Stock Or Discontinued Items?
While Rockler try to keep their online catalog up-to-date, occasionally an item you order may be out of stock or discontinued. In the case of an out-of-stock, Rockler will place the rest of your order, and put the out-of-stock item on back order. Rockler will then notify you of the item on back order, and the date it is expected in. It will be automatically sent to you when it is back in stock. The in-stock date displayed in their online catalog for out of stock items is approximate and not guaranteed.
Note: Rockler does not ship partial orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, Guam, or to our international customers. In addition Rockler does not ship partial orders to AFO and FPO addresses. All ordered items must be in stock before the order will be shipped.
What are Payment Methods Of Rockler?
Rockler accepts payment using MasterCard, Visa, American Express or Discover Card.
Also, you can visit Rockler Official Website to get more helps, faqs and knowledge base.
About Rockler
The history of Rockler Woodworking and Hardware goes back to 1954, when Norton Rockler started the Minnesota Woodworkers Supply Company in north Minneapolis. It was a small mail-order business with a big aspiration – to become woodworkers' go-to resource for everything they need to complete their projects.
Throughout our history, Rockler has been a family-owned business – and in business, as with family, relationships are important. We still work with many of the same vendors whose products appeared in our catalogs decades ago. And we still strive to establish connections with you, our customers, that extend well beyond mere financial transactions. We want you to know that we're invested in your success. You can count on us for the products, advice and encouragement you need to finish your projects, and you can count on us to stand behind the things we sell. As our founder wrote in the introduction to a 1988 catalog, "Our commitment to you doesn't end when the package arrives."