Ross Simons Support Center

Find Ross Simons helps, faqs and knowledge base quickly

How Do I Cancel an Order At Ross Simons?

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Contact the Customer Service Department at 800-835-0919. Orders process quickly, in some cases, an order may already be in the shipping process and may be unable to be canceled.

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How Do I Store Shipping Information On the Website?

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If you provide a password with an order, you will be able to logon as a "Returning Customer" and retrieve your "Order History" as well as your billing and shipping information. You can log into Your Account to update your billing information and change your mailing preferences.

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Can I Return a Product That I Received As a Gift?

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Yes, but not for a credit refund. A merchandise credit will be issued for gifts that are returned by the recipient. Please allow 3-4 weeks for returns processing through their facility. Ross Simons will apologize for any inconvenience this may cause. Please contact Customer Service by phone at 1-800-835-0919 or by email at [email protected] for further return instructions.

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How Do I Gift-wrap an Item?

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While viewing the shopping bag, click the "gift wrap" link on the same line as the item you wish to gift wrap. Not all items can be gift wrapped, so there may not be a gift wrap link for all items. If this does not work correctly, please e-mail Customer Service. Gift wrapping is available on most items for $4.50 per item and is free on items $500.00 or more. Please allow an extra day to prepare your gift.

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What Forms Of Payment are Accepted for Online Purchases At Ross Simons?

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Ross Simons accepts MasterCard, Visa, American Express, Discover, PayPal and Ross-Simons Preferred credit cards. Gift Certificates and merchandise credits may also be used as payment.  

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What is Detailed Information Of Delivery

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Regular delivery for in-stock merchandise is 7-10 business days. For 2 business-day Expedited Delivery *add an additional $10.00. For Overnight Service* add $20.00 (must be placed before noon EST). If Ross Simons is temporarily out of stock, you will be notified accordingly. Overnight Service is available for delivery on the next regular business day. If you require Saturday delivery, please contact Ross Simons at 800-835-0919 for delivery options based upon your specific location. Shipments to Alaska and Hawaii follow the same rate schedule, however regular delivery will take an extra 3 days.

If the item(s) you purchased are drop shipped, you will receive the merchandise directly from the manufacturer in approximately 2 weeks from the date your order was placed.

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How Do I Contact Ross-Simons?

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You can contact Customer Service online. You can call Ross Simons at 800-835-0919. You can also mail Ross Simons at: Ross-Simons, Customer Service, 9 Ross-Simons Drive, Cranston, RI 02920. 

Live Chat: Ross Simons' Customer Service Specialists are available to help you in real time Monday-Friday 10am-6pm EST.

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Also, you can visit Ross Simons Official Website to get more helps, faqs and knowledge base.

About Ross Simons

Since 1952, we've worked hard to guarantee your complete satisfaction with any Ross-Simons purchase.

The very first Ross-Simons retail store opened in historic Providence, Rhode Island in 1952 with a mission to provide exceptional quality jewelry and luxury items at the most affordable prices possible. As the concept took off, the company quickly expanded — our second and third stores followed in 1965 and 1975, and our first catalog was mailed in 1981.

Today, Ross-Simons is a thriving multi-channel retailer. In addition to our web presence, we mail more than 50 million catalogs annually across the globe and operate our flagship store in Warwick, RI.

In August 2013, Sidney Thomas Jewelers opened its high end stores in the spaces previously branded as Ross-Simons Jewelers. The new brand is a reflection of Sidney Thomas Ross, a jewelry visionary in his own right and the founder of Ross-Simons in 1952.

Though the times may have changed, our focus remains the same: a commitment to service and satisfaction, providing the finest jewelry, tableware, collectibles and more at legendary prices.

We owe our long history of success to loyal customers like you, and we look forward to serving you for many years to come.