Ross & Snow Support Center
Find Ross & Snow helps, faqs and knowledge base quickly
Will Standard Shipping Be Complimentary?
For 48 lower contiguous states, shipping is on Ross & Snow . Sorry, Hawaii and Alaska. Gotta pass the shipping costs along.
Can Purchases Be Shipped Internationally?
Ciao! To Ross & Snow's international friends, your orders will have shipping costs added at checkout.
Will the Customer Receive a Refund Or a Store Credit On a Return?
Ross & Snow will refund or exchange shoes within the first 90 days.. For worn shoes, Ross & Snow will refund 50% of original retail price within the first 90 days for use towards another Ross & Snow product. You'll get your dough in the form of a gift card, redeemable at Ross & Snow site during checkout.
What is the Standard Shipping Option?
Standard domestic shipping is two business day. International, HI, and AK will depend on location.
How Long Do Orders Take to Process?
Ross & Snow fly like the wind, processing orders typically within 1 business day.
What Payments Does Ross & Snow Accept?
Ross & Snow happily welcome Visa, Mastercard, Discover, American Express, Paypal and Amazon Pay with open arms.
What’s This Bag That Came With My Shoes?
Don’t try to stuff your shoes in there. Thinking everyone can use a nice bag, Ross & Snow actually intended for you to use it at your favorite shop, grocery store, or gifting a bottle of wine to someone who actually deserves it.
What’s the Best Way to Care for Of My Ross & Snow Shoes Or Boots?
The best way to care for fine shoes is to develop a relationship with a reputable local cobbler. He or she will be able to give you the most personalized information for your shoe’s specific materials.
What Sizes Do Ross & Snow Styles Come In?
Women's come in half sizes 5-9.5, whole sizes 10, 11, and 12. Men’s come in half sizes 7-11.5, whole sizes 12, 13, 14, and 15.
All shoes and boots come in standard width.
Do I Need to Worry About That With Ross & Snow Footwear?
Actually, with shearling of this quality, it’s best to wear thin socks, or even no socks, for maximum comfort and proper temperature regulation.
Ross & Snow's Footwear is Made In Italy, So How Does That Affect Sizing?
Ross & Snow is made in Italy, but their American designers have created the line to run true to US sizing. Unless otherwise noted in the sizing guide provided for each product, this is true for all styles, even the high heel boots and the slippers.
Also, you can visit Ross & Snow Official Website to get more helps, faqs and knowledge base.
About Ross & Snow
Ross & Snow was born from a shared passion for luxurious materials and deep love of shearling.
New endeavors are often bolstered by longstanding relationships. We partnered with trusted and beloved Italian artisans, whose generational expertise in shoe making is simply unmatched.
Our vision reimagines shearling as a seasonless luxury, while honoring the craft and heritage of Italian shoe making. Utilizing the most recent innovations in technology like SuPreen™, a patented weatherproofing protection to our styles, creates a truly functional luxury at an attainable price.
Each pair crafted in these small-batch, living museums of shoe history is infused with the love, pride, and honor of carrying on the work of generations past. To wear on our feet the products of this lineage is to participate in modern history and honor the greatest shoemakers in the world.