Rucoline Support Center

Find Rucoline helps, faqs and knowledge base quickly

How Do I Create a Wish List on Rucoline?

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To create a ‘Wish List’ you will need to be registered and signed in. When browsing, use 'Add to Wish List' on the product page and items will automatically move into your Wish List, which can be found at the top right of the navigation bar ('heart' symbol). Click on the product image to go to the product page and see more specific details about the item. You can also add to your ‘Shopping Bag’, or remove the item.

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Can I Track My Order On Rucoline?

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Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'.

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How Will I Know You Received My Order and When Will Payment Be Deducted?

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After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at the time of shipment. In the rare instance that any of the items you have ordered are not available, you will receive an email from the Customer Service team and will only charge your credit card for the value of the items in stock.

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Can I Add Items to an Existing Order?

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It is not possible to combine orders or add items to an existing order.

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Does the Rucoline Online Store Ship to Multiple Addresses?

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You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

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How Do I Change My Currency?

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If you are shipping to the following countries your order will be charged on their respective currency. For all other destinations, you will be charged in Euros.

  • United States: US Dollars
  • Canada: US Dollars
  • United Kingdom: British Pounds
  • China: CNY
  • Switzerland: CHF
  • Hong Kong: Hong Kong Dollars

If you are a customer whose credit card is not denominated in any of these currencies, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction. To change currency, simply change the country by selecting the country icon on the bottom center of the footer of the site and select from the list of shipping destinations.

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Does the Rucoline Online Store Deliver to Post Office Boxes Or Freight Forwarding Addresses?

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Please note that Rucoline is unable to deliver to Post Office Boxes, use General Delivery or deliver to freight forwarding addresses.

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Which Countries Does Rucoline Ship To?

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Rucoline does worldwide shipping. You can find more details on Shipping Information section.

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How Can I Remove My Saved Credit Card Details?

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There are two ways to remove previously saved credit card details: either edit or add a new shipping or billing address or during your next purchase, simply unselect the option "remember my payment details" on the payment page.

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Which Size Should I Choose on Rucoline?

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In the Rucoline Online Store, sizes are based on the Italian sizing system. To convert this to your usual size, simply click on 'Sizing Info' on every product page. Where an item runs small or large to size, this will also be identified in the item details.

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Also, you can visit Rucoline Official Website to get more helps, faqs and knowledge base.

About Rucoline

The Rucoline trademark was designed with a modern, cosmopolitan soul like the city of Tokyo and the eclectic trendy spirit of the island of Formentera. From the very beginning, the intriguing, anti-conformist brand image has been like a journey taken over time.

Rucoline has created products with bold lines to symbolise the distinctive characteristics of the people who wear these shoes. People who can face life’s challenges with courage.