Running Warehouse Support Center
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What is the $9.95 FedEx Overnight Shipping Policy?
Running Warehouse offers $9.95 Overnight Shipping for 1-4 lb. orders delivered to physical addresses within the 48 contiguous United States.
- Overnight orders for in stock items received before 10:00 AM PST on business days will ship the same business day. Overnight orders for in stock items received after 10:00 AM PST on business days will be shipped the following business day.
- Orders do not ship or deliver on Saturday, Sunday or observed holidays.
- Overnight shipments require a signature upon delivery.
- Special $9.95 pricing applies to 1-4 lb. packages only.
What is the Golden State Overnight?
This delivery service is available to select addresses in California and neighboring states. Orders for in stock items received before 10:00 AM PST on business days will ship the same business day. Delivery is expected in 1-2 business days once the package departs our warehouse.
What is the FedEx Priority Overnight?
Delivery by 12 PM the next business day once the package departs warehouse. Guaranteed delivery by 4:30 PM the next business day for select rural locations. Orders for in stock items received before 10:00 AM PST on business days will ship the same business day.
What is the USPS Priority Mail?
Priority Mail is available for all U.S. addresses, including Puerto Rico and Guam. It is the only shipping method available for customers with a military APO/FPO address or shipping to a P.O. Box. Delivery to domestic addresses, including Alaska and Hawaii, is expected in 1-4 business days once the package departs our warehouse. Delivery to military APO/FPO address, Puerto Rico and Guam may take 3-6 weeks. Priority Mail does not offer tracking information.
How Many Shipping Options Can I Choose On Running Warehouse?
Running Warehouse offers a variety of shipping services, depending on the items and shipping destination. In the event of inclement weather conditions, delivery delays may occur. Delivery guarantees for any shipping method do not apply to shipments affected by weather.
What Should I Do If I Receive Defective Merchandise?
Please contact Running Warehouse about return procedures for any product you deem to be defective.
All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer's defect, normal wear and tear, or misuse.
Does Running Warehouse Offer Free Return Shipping?
Free return shipping is available only to orders shipped within the 48 contiguous United States.
A complimentary UPS Ground return label is included in every package shipped within these states. Please allow 7-10 business days for delivery back to Running Warehouse.
Orders shipped to international, APO/FPO, Alaskan or Hawaiian addresses or U.S. territories are not eligible for the free return shipping offer.
What Does It Means About "90 Day No Sweat Returns"?
Running Warehouse wants you to be completely satisfied with your purchase. Items can be returned at any point, new or used, within 90 days from the original invoice date.
- To receive a refund or exchange for the full value of your purchase, products must be returned in new, store-bought condition within 90 days from the original invoice date.
- Products returned in used or worn condition within 90 days from the original invoice date can be exchanged for another item, or are eligible to receive a store credit for the full value of the purchase. Please note that while we want you to be happy with your purchases, an excessive number of used returns within a twelve-month period may limit your eligibility for exchanges or store credit.
- Products returned beyond 90 days from the original invoice date may be eligible to receive a store credit at the sole discretion of Running Warehouse.
- Please note: PayPal refunds made more than 60 days after the original payment are considered new payments and regular PayPal fees for receiving money will incur. Running Warehouse will refund the value of the product returned; the total amount of money received will reflect the refund less any PayPal fees.
- Shipping charges are non-refundable.
What is the Taxes, Duties & Fees Policy Of Running Warehouse?
Sales tax is only applied on orders shipping to an address within the states of California or Washington. International customers are responsible for any additional customs handling fees, duties, and/or taxes. Running Warehouse strongly suggests that you review our International webpage and check with your local government agency to determine the extent of any additional charges prior to purchase.
What is the Payment Options Of Running Warehouse?
Running Warehouse accepts the following forms of payment:
- American Express
- Discover Card
- Master Card
- VISA
- PayPal
Also, you can visit Running Warehouse Official Website to get more helps, faqs and knowledge base.
About Running Warehouse
Running Warehouse was founded in 2005 by a small group of experienced runners whose sole goal was to bring the best possible shopping experience to all running enthusiasts regardless of how they chose to visit us. The philosophy implemented at Running Warehouse was to establish all customers as priority and treat them as friends, both online and in the store.
Our vision from inception was to provide a hometown Running Specialty experience to all runners, anywhere. To make this vision a reality, we assembled the finest selection of running specific products available, provided premier product training to our staff, established a foundation of excellent customer service and provided helpful online resources. These assets were combined and made readily available, allowing our running friends to make the very best choices from a company who makes runners the priority. Our goal is to provide the top value within the running industry and in our opinion, this is best provided through excellent service.