Sabon Support Center

Find Sabon helps, faqs and knowledge base quickly

Do Sabon Products Have an Expiration Date?


Sabon products do have an expiration date and this date is printed on the packaging of each product. Despite the expiration date, Sabon recommends you store your products in a cool, dark place away from direct sunlight and heat in order to preserve them. Storing products in their original packaging is also highly advised.

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What is the Return & Exchanges Policy Of Sabon?


Sabon offers complimentary returns and exchanges. Sabon will only accept returns or exchanges for purchases made on Sabon.

Any order placed through Sabon is eligible for pre-paid shipping label through their Easy Returns option, located at the footer of their page.

You are eligible for a refund within 45 days of original purchase back to the original form of payment. The cost of shipping is non-refundable. 

If you need any further assistance you may contact customer care at 1.866. 697. 2266 or e-mail Sabon at: [email protected]

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How Can I Make a Change Or Cancel My Order?


Sabon customer care is able to cancel an order up to 30 minutes maximum post an order being placed only during traditional business hours. Once, it passes the appropriate time frame, customer care is unable to make any changes to your order as it is being processed.

Sabon reserves the right to cancel any orders that are not in line with their Terms & Conditions.

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How to Track My Order?


UPS is the primary shipping carrier used by Sabon; UPS is unfortunately unable to deliver Sabon packages to any P.O. boxes.

Once your order is processed and shipped you will receive an e-mail with the tracking details of your shipment.

If you need any further assistance you may contact customer care at 1.866. 697. 2266 or e-mail us at: [email protected]

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When is Customer Care Available?


Sabon customer care is available Monday-Friday between 9AM-5PM EST. (hours may vary during holiday season)

You may contact customer care at 1.866. 697. 2266 or e-mail Sabon at: [email protected]

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Also, you can visit Sabon Official Website to get more helps, faqs and knowledge base.

About Sabon

In the summer of 1997, in Tel Aviv, two young visionaries began making soap in their home. Guided by an ancient aboriginal recipe they had stumbled upon during their travels, they meticulously blended various local herbs and flowers into their magical mixture of fragrant oils and lye. After cooling and setting, this mouthwatering soap was sliced into hearty chunks, liberating the dreamy fragrances that would invite the curiosity, and envy, of their neighbors and friends. 

Today, with the same love and creativity that inspired the original bar of lavender soap, Sabon has expanded upon their soap line to include delightful and dreamy products for the body, the home and the soul. This spectacular, and much loved, collection of lotions and potions is now available in stores across Israel, Europe, Japan and the United States. 

SABON's first store opened in the mid-nineties on Sheinkin Street in the heart of Tel Aviv. Since then, SABON has expanded to be an international network, with over 130 stores around the world: New York, Tokyo, Amsterdam, Rome and more. All products are manufactured and packaged by SABON Israel and shipped worldwide.