Sally Beauty Support Center

Monday - Friday
8 a.m. - 6 p.m. CST
1-866-234-9442, option 1
e-mail Customer Service

If you have forgotten your password, visit the Account page, and click on the "forgot your password" link next to the "please sign in" button. Provide your account email to receive an email to reset your password.

Orders for in-stock merchandise placed before 1PM EST Monday through Friday are usually processed the same day. Orders placed after 2 PM EST Monday through Thursday will be processed the next business day. Orders placed after 2 PM EST on Friday will be processed the following business day Monday. Orders are not processed on Saturday, Sunday or Holidays.

Payment Options: Visa, MasterCard, American Express, and Discover cards.

FREE SHIPPING on any $25 online purchases to the contiguous states. Free shipping offer is limited to standard UPS ground shipping only. Merchandise total must reach $25 after all discounts and before taxes and shipping. Free shipping offer not valid on prior purchases or orders going to AK, HI, P.O. Boxes, APO, FPO or Canadian orders. Sally Beauty reserves the right to end or modify this promo at any time.

SallyBeauty's website encrypts your personal credit or debt card number prior to transmission over the Internet from your computer to their server using Secure Socket Layer (SSL) encryption technology. SSL is considered the industry standard for conducting secure online transactions. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator. SallyBeauty.com is site secured with VeriSign Secured SSL Certificate. Sites secured with VeriSign Secured are utilizing the highest level of encryption or security possible. This means you can rest assured that communications (e.g. credit card numbers) between your browser and SallyBeauty.com web servers are private and secure when the SSL session is activated. 

Please note that the transmission of data over the Internet or any other public network cannot be guaranteed to be 100% secure. SallyBeauty.com takes extra measures to safeguard your personal information but cannot warrant the security of the method in which you transmit information to SallyBeauty. Please review the safety policy provided by your Internet service provider about the transmission of sensitive information online.

Payment by credit, debit or check card: The payment amount is authorized and held by your financial institution at the time you place your order. Your account is actually charged when your order ships. Your card will be only charged for the total amount of all items that ship. Any items that do not ship will not be charged to your card.

Please note: Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.