Sam Ash Support Center
Find Sam Ash helps, faqs and knowledge base quickly
How Long Will It Take to Ship Out My Order?
Most in-stock orders ship out within 24-48 hours. New Sam Ash cardholders require some additional time for verification on their first order. Backordered items will take additional time before they ship. Call Customer Service Center at 1-800-472-6274 for questions about backordered items..
Can I Have My Order Shipped to a Different Address Other Than My Billing Address?
If your shipping address is not the same as your billing address, you can help speed up your order by calling your credit card company to register your shipping address. Otherwise, for your own protection, Sam Ash may need to delay your order while they confirm the validity of your shipping address.
Can Sam Ash Ship to My PO Box, APO or FPO Address?
No, all Internet orders must be shipped to a physical address.
What About Shipments to Alaska, Hawaii, Puerto Rico, Guam Or the U.S. Virgin Islands?
Customers intending to have their domestic order shipped anywhere other than the 48 continental states will need to call 1-800-472-6274 before placing their order. Freight forwarding (usually from Miami) must be arranged for shipments to Guam or the U.S. Virgin Islands.
Does Sam Ash Ship Internationally?
Sam Ash does ship certain products to certain countries, but are bound by dealer agreements not to disclose them on the web. Call 1-800-472-6274 for more information.
I Need to Cancel My Order. What Should I Do?
Call 1-800-472-6274 between 8AM and 11PM EST, and a customer service representative will research your order. Again, Sam Ash will ship orders as soon as possible, so they are not always able to stop an order once it has been placed.
Can I Add Or Delete Items Once I Have Placed an Order?
If an item was added or needs to be removed from an order, please call 1-800-472-6274 between 9AM and 11PM EST. A representative will attempt to accommodate you, but bear in mind that orders are processed very rapidly and are not always able to be changed before shipping.
Why Do I Have Two Confirmation Numbers for My Online Order?
If you receive two confirmation numbers, you may have submitted two orders. You should call 1-800-472-6274 between 8AM and 11PM EST, and verify this with a customer service representative.
How Can I Check the Status Of My Sam Ash Order?
Just call 1-800-472-6274 to check on your order by phone between 9AM and 11PM EST, seven days a week.
How Can I Check Stock On an Item?
You'll find accurate inventory information right on our website! If an item is out of stock or available in limited quantities, it will be indicated on the item detail page. You can also call 1-800-472-6274 and speak to a representative who will be glad to check stock for you.
Also, you can visit Sam Ash Official Website to get more helps, faqs and knowledge base.
About Sam Ash
Music is our passion, not just our business
At Sam Ash Direct, we don't just serve musicians — we are musicians. The people working our call center, packing your orders, and even roaming our offices are just as music-obsessed as you are, and that's why you can count on us when it comes to knowing what today's musicians need. Our jaw-dropping inventory of the latest instruments, gear, and accessories will have you hooked, and yet that's only part of what we have to offer. We've got a state-of-the-art sales and support center packed with musicians standing by seven days a week, ready to help you find the gear you need. No matter what your question or issue, we're here to help you find anything needed to bring your music to its fullest potential.