Sammy Dress Support Center

Find Sammy Dress helps, faqs and knowledge base quickly

How Can I Protect My Privacy?

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HIDE any sensitive data such as date of birth that you view as confidential. The name must be shown clearly.

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How Can I Check the Information Of Individual Transactions In My Sammy Wallet?

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Every transaction operation will be conveniently recorded in your Sammy Wallet on the “Transaction Record” page. This shows all the corresponding information related to that transaction for your convenience.

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What Advantage is There In Requesting Refunds to Be Issued Into My Sammy Wallet?

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If you choose to receive refunds into your Sammy wallet, you will earn the corresponding amount of Sammy points. This allows you to save even more money in future orders. For example, if you receive a $10 refund, you will earn 50 Sammy points.

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Can My Order Refund Be Issued Directly Into My Sammy Wallet?

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Yes. If you receive a payment refund, you may request to have the refund issued into your Sammy wallet. The new balance of your Sammy wallet can then be used for shopping other items.

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Is There Anything I Need to Do When I First Enter My Sammy Wallet Account?

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Yes. In order to ensure the security of your account, you must set up your secure transaction password first.

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Why is the Sammydress Price So Low?

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Sammy Dress buys large quantities of the same garments direct from the supplier, with very few middlemen, and sell the garments in Sammy Dress's own stores. SammyDress has considerable experience within the textile industry and a extensive knowledge of which goods to buy from which markets. In addition, Sammy Dress has invested significantly in a fast and cost-efficient distribution system.

SammyDress is also streamlined and optimized for cost control at every level to minimize overheads, allowing Sammy Dress to offer goods direct to every one of Sammy Dress's valued customers at the most competitive prices possible.

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How to Use Discount Coupons?

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Make sure the the coupon has not expired (most will show the expiry date). During the checkout process, go to your shopping cart and click "Use coupon". Enter the full promotion code and click "Apply Code"

You can only use one coupon code per order. A coupon can only be used to cover the value of goods, they cannot be used to discount shipping fees or insurance.

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Do I Have to Pay the Custom Tax?

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Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and values. Customs offices in other countries may not adopt this practice for certain items. You are responsible for finding out the situation in your own country.

Whatever goods you order from SammyDress.com, Sammy Dress will ship to you. Sammy Dress will not enforce any rules so it is up to you to make sure that what you are purchasing from Sammy Dress is acceptable to be imported into your country.

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Do I Have to Pay the Sales Tax?

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There are absolutely no sales taxes or any hidden charges to pay to our company side when you buy goods at SammyDress.com. However when the goods are received, the recipient may have to pay some taxes on their local side. When you are buying from our company, and the goods are delivered to your country, this is importing. The exact process in receiving goods will therefore usually be different from buying mail order products from online stores within your country.

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Why I Can Not Find the Email In Inbox?

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There are some complex rules and filters in every mail system so sometimes our e-mail will be treated as spam which is then redirected to your spam box.

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What Does One Size Mean of Sammy Dress?

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It means that there is only one size available for the item, generally a medium size to fit the majority of customers. However, please note that a Medium in China is approximately a Small in Europe/USA.

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An Item Added to My Shopping Bag Was Suddenly Sold Out At Checkout. How is This Possible?

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The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout. An item added to your shopping bag is saved for 7 days, but availability cannot be guaranteed.

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What Kinds Of Secure Payment Methods Does Sammy Dress Accept?

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Sammy Dress accepts the following forms of secure payment:

  • PayPal
  • Credit
  • CardBoleto
  • West Union
  • Bank Wire Transfer
  • SammyDress Gift Card

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Can I Order By Phone On Sammy Dress.com?

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Unfortunately, Sammy Dress does not take orders over the phone at this time. However, you may order directly from Sammy Dress's online website or on your smartphone using Sammy Dress's dedicated shopping app.

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How to Shop Online On Sammy Dress.com?

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Register/Login in——Choose the products —— Add the item(s) to your bag——Check out and finalize your bag——Pay for the order——Receive the order

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How Do I Check On the Status Of My Order?

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You may view the status of your order by logging into your SammyDress account and clicking on My Orders to check on that status of your order.

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What Should I Do If an Item is Missing From My Order of Sammy Dress?

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First, please carefully check and review your order list to make sure whether the order was sent using only one package instead of a split delivery with more than one package. If items are sent separately, please be patient and wait for the rest of the split delivery to arrive.

If all of the packages for the order have been delivered but you are still missing an item, please check the contents of all the sent packages very carefully, especially if it is a small item that can be misplaced.
Please contact our Customer Service staff after you have confirmed that the item is definitely missing.

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If I Order a Wrong Size, What Can I Do?

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You can send it back to exchange, however you are responsible for the shipping fee both ways. Usually the double shipping cost is more than the item price, so we strongly advise you to check the size information carefully when you make the order.

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What is the Return Policy Of Sammy Dress?

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Products with quality-related issues may be returned for a refund or exchange by first contacting Customer Service within 30 days of receiving your order. Buyers will be responsible for any return shipping fees incurred. SammyDress will pay the shipping fee of the outward bound replacement item if you want an exchange.

Please note that all returned items must be in brand new condition, unused/unworn and with all original tags, contents and packaging intact.

For clearance products, discounted products,custom-made products and all apparel listed under the sexy lingerie and swimwear categories, returns and exchanges are not accepted. Please see the relevant detailed information of the item when making the order.

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Also, you can visit Sammy Dress Official Website to get more helps, faqs and knowledge base.

About Sammy Dress

Sammydress is a leading global online wholesale supplier of the latest in Womens Clothing, Men and Women's Shoes, Bags and Accessories, Casual Dresses, Accessories, Fashion Jewelry, Intimate Lingerie, Wigs, Men's Clothing, Children's Toys, Home & Living, Lifestyle Products and many more fantastic items and gift ideas. Our commitment is to provide a wide range of high quality, trendy fashion clothing at stunning factory direct prices along with a class-leading customer service experience to our worldwide community of customers.