Seamless Support Center

Find Seamless helps, faqs and knowledge base quickly

Why Would My Account Be At Risk Because Of Security Threats Outside Of Seamless?

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This could happen because people sometimes use the same email and password combination to log into multiple sites. If any site that uses that combination is compromised, those users’ credentials can be improperly obtained, disclosed and then purchased by fraudsters. These fraudsters then attempt to use the credentials to gain access to other sites. If they are able to gain access to a Seamless account, they could be able to place an order successfully.

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What About Those Plastic Seamless Bags?

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ll Seamless plastic delivery bags are "greener" than your average plastic bags (even the red ones). Since 2008 Seamless has been distributing eco-friendly bags produced with an EPI additive, which makes the bag 100% biodegradable.

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How Does Seamless Make Orders More Eco-friendly?

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At participating restaurants, you will have the option of making your Seamless order more eco-friendly at checkout. On the checkout page, simply check the box that says "Spare me the napkins and plasticware. I'm trying to save the earth" and the restaurant will exclude all extraneous packaging from your order.

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How Does a Pickup Order Work?

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The ordering process is the same as a standard Seamless delivery order - enter your starting address (where you'll be picking the order up from), choose from the restaurants available for pickup, add items to your order from the menu (no need to worry about delivery minimums!), checkout and pay with your credit card, then go get your food (that means no delivery tip necessary!).

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How Come You Don't Have [restaurant X] Listed On Seamless?

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Seamless is a demand-based system designed to bring you a wide variety of the best delivery restaurants in your area. If you know of another restaurant that you think would be a good addition, just suggest it to us and we'll do our best to add them on.

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How Do I Share My Opinion About a Particular Restaurant?

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There are many opportunities throughout the ordering process to add your rating and review of a restaurant. Wherever you see a restaurant's rating displayed, logged in users will be able to click on it to add a rating and write a review.

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Where Did All These Restaurant Ratings and Reviews Come From?

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All of the restaurant ratings and reviews come from Seamless users just like you. If you have opinions about any restaurants listed on the site, be sure to rate and review them to help your fellow diners! Selected reviews will be posted to the site.

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Why I Am Getting a Message That a Restaurant Does Not Deliver to Me?

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The restaurant service areas are determined by each individual restaurant. When browsing by neighborhood instead of a specific address, there is a chance that a restaurant does not deliver to your specific address. If you enter a specific address and zip/post code on the homepage, then you will be brought to all the restaurants that do deliver to you.

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Can I Save Special Delivery Instructions to One Of My Saved Addresses?

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Yup! When you are checking out your order, you'll have the option to save your instructions for later. If you do this, these instructions will always appear on all delivery orders to that address until you edit or remove them.

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Can I Have Multiple Delivery Addresses Associated With One Account?

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Yes, as a returning user, simply enter a new address on the homepage, and upon checkout, the new address will automatically save to your profile. To manage your saved addresses, visit the addresses page

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Can I Have Two Seamless Accounts With the Same Email Address?

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No. Since the email address serves as the login name for your account, you are only allowed to have one Seamless account assigned to an email address. To have another account, you need to register another email address.

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Does Seamless Offer Gift Cards?

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Indeed, Seamless does! Purchasing a Seamless eGift Card for the amount of your choice is as simple as visiting www.seamless.com/giftcards. You can add a personal note and custom graphic to an eGift Card, and you can send it by email or print it out. All eGift Cards can be used immediately or saved for later — they have no expiration date.

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How Much Should I Tip for Delivery?

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It is customary in the US that delivery people are paid anywhere between 10%-20% of the food/beverage total. In the UK it is not customary to tip, but is certainly always appreciated.

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When is My Credit Card Processed?

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Seamless will process your credit card when you place your order.

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Can I Save My Credit Card Information?

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Yes, to save your credit card information that you enter, you must check the box that is labeled "Save card details." Then, when you place the order, that credit card information will be saved as the default credit card for future orders placed under your account. You can also click on your name located on the top right of the screen and enter your credit card information there. If you already have information but would rather use a different card, click "Delete" then enter the new information.

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Is There a Minimum to Order?

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For many restaurants, there is a minimum to order for delivery. That way, the restaurants can make sure that the delivery they are bringing to you is worth their effort. These delivery minimums are set by the restaurant, and may be calculated based on where the restaurant is located and other considerations.

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How is the Menu Pricing Determined?

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The restaurants are contractually required to offer the same prices as they provide on their printed delivery menus. If for any reason you believe the prices you see on Seamless are not consistent, please notify Seamless at [email protected] and Seamless will reach out to the restaurant to make it right.

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What is the Fee for Using Seamless?

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There is absolutely no fee for using Seamless.

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How Do I Browse Restaurants?

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The most accurate way to locate restaurants that deliver to your specific location is by entering your address on the homepage. This will display the list of restaurants that only deliver to that address. Just click the "Search" button after entering your address and you will be directed to the list of restaurants.

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What Do I Do If My Food Arrived and There is Something Wrong With My Order?

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If you received delivery and there appears to be a problem with your order, please call the restaurant directly for an immediate resolution. The restaurant's phone number is provided with your email confirmation and on the restaurant’s menu page on the website. Of course, Seamless Customer Care Representatives are always standing by to help. You may contact them by calling 800-256-1020.

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Who Should I Call to Check the Status Of My Order?

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Please call the restaurant to find out the status of your order. The restaurant's phone number is provided with your email confirmation and on the restaurant’s menu page of the website. Of course, Seamless Customer Care Representatives are always standing by to help. You may contact them by calling 800-256-1020.

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How Do I Change Or Cancel My Order After I Have Placed It?

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To change or cancel an order, please call the restaurant directly. The restaurant's phone number can be found on your email confirmation or by logging back onto the Seamless site. Once you have canceled or changed the order with the restaurant, please notify Seamless of the change or cancellation by responding to your order email confirmation.

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What Do I Do If I Did Not Receive an Email Order Confirmation?

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  1. Confirm that you are receiving outside email.
  2. Check any spam folders on your email.
  3. Contact Seamless to confirm your email address is correct in system by emailing [email protected]

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What Happens After I Submit My Order?

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Your order is sent electronically to the restaurant the instant you click "Place Your Order". Once your restaurant receives your order, you will get an Order Confirmation email!

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How Do I Place an Order at Seamless?

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  1. Enter Your Address: Enter your street address and zip/post code and click on the "Search" button.
  2. Search for Your Food or Restaurant: Click on any open restaurant name to view their menu, or type in what food or restaurant you are looking for in the Search bar and press Enter
  3. Order from the Menu: To add an item to your order, click on that item. You can customize that item by choosing quantity, additional options and special instructions. When you are done customizing the item click “Add to Bag" button. You can either select more items and add them to your order, or click the "Proceed to Checkout" button on the right of the screen to proceed to the Checkout page.
  4. Checkout with Credit Card:
  5. Newbies: If this is your first time ordering, the Checkout page is where you will set up your Seamless account. You will be asked to enter your delivery information, select a password and provide billing information. Then simply click the "Place Your Order" button to instantaneously send your order to the restaurant.
  6. Returning Members: Simply confirm your delivery and billing information and click on the "Place Your Order" button.

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What is Seamless?

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Seamless is the best way for you to order food from thousands of the best delivery and takeout restaurants in 900+ cities across the US and London. In short, Seamless makes ordering food for delivery and takeout seamless!

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What Happened to the Old Seamless Site? and What Happened to Labs?

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Seamless has been working on Seamless' new site over the past few months and getting your feedback through Seamless' Labs platform. What you see here is the result - so Labs is no more. Thank you for helping us with your valuable feedback and cheers to the food future!

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Why Am I Not Logged Into the Site?

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Seamless upgraded the sign-in service, just log in with your normal username / password. If you forgot your password, go to sign in and there is a “Forgot your password” link.

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Where is My Restaurant/my Favorite Restaurant?

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Seamless is still working to get some restaurants on the new site, and they should be available soon! But, just to make sure, please reach out to Customer Care team at [email protected] and let us know what restaurant you would like to see on Seamless.

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Where’s My Order History?

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Here’s the 411, Seamless was unable to transfer some of your past orders. You can still view restaurants you have ordered from in the past and any order you place from here on out will be captured in your order history.

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Also, you can visit Seamless Official Website to get more helps, faqs and knowledge base.

About Seamless

Seamless is simply the easiest way to order food for delivery or takeout. Whatever you’re in the mood for, wherever you’re in the mood for it, you’ve got it. No menus, no phone calls, no repeating yourself. Seamless is a part of the GrubHub Inc. portfolio of brands. For more information on GrubHub Inc., please visit about.grubhub.com.