Sears Support Center

Find Sears helps, faqs and knowledge base quickly

What Payment Methods Can I Use for My Repair Service?

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Credit card (Sears Card, Sears MasterCard, Visa, MasterCard, American Express, Discover Card), Sears gift card and personal checks (with proof of valid driver’s license available for technician to view on day of service).

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If I Schedule Multiple Appointments, How Will I Be Charged?

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It depends on the type of service. If the appliances are in the same product category (e.g. washer and dryer), you’ll be charged full price for the first appliance, then a discount of up to 50% will apply toward the rest of the appliances. If the appliances are not in the same product category (e.g. washer and range), you’ll be charged full price for each.
For home improvement products and projects, Sears offers in-home consultations, which are always free.

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What Does the Protection Agreement Cover?

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Sears Protection Agreements seek to provide you with the best coverage in the industry. If it breaks, Sears will fix it. You're covered for manufacturer's defects, normal wear and tear and cosmetic defects and you'll receive unlimited service and no deductibles or fees.

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What’s the Best Way to Get the Soonest Appointment—by Calling, Or Scheduling Online?

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You’ll get the same appointment availability, regardless of whether you book online or call. Booking online is easy, and usually takes less time than calling.

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Where Can I Purchase Parts for a Repair?

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To search for parts, purchase parts or view repair diagrams for your appliance, visit www.searspartsdirect.com or call Sears Parts Direct at 1-800-469-4663 to speak with a Parts Direct Specialist. You’ll need your model number and serial number. You can find the model number on the appliance’s model plate; for model numbers on other kinds of products, check the owner’s manual.

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My Parts Have Arrived—now What? Will I Be Charged, In Addition to the Initial Service Call Fee?

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No. Once your parts have arrived, we’ll let a technician know your parts have arrived and the service can be completed. You won’t be charged for the second service visit.

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What Number Do I Call If My Appointment Was Missed?

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  •  For appliance repair:

Call us at 1-877-496-8746. We’ll do our best to reschedule a time convenient for you or have your local service unit contact you for rescheduling.

  • For home improvements, or heating and cooling repair:

Call us at 1-800-504-1897 or contact us via email at [email protected]

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Also, you can visit Sears Official Website to get more helps, faqs and knowledge base.

About Sears

Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

When it comes to your home, the house experts at Sears want you to know you don’t have to do it alone. Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home.