Sears Support Center

Credit card (Sears Card, Sears MasterCard, Visa, MasterCard, American Express, Discover Card), Sears gift card and personal checks (with proof of valid driver’s license available for technician to view on day of service).

It depends on the type of service. If the appliances are in the same product category (e.g. washer and dryer), you’ll be charged full price for the first appliance, then a discount of up to 50% will apply toward the rest of the appliances. If the appliances are not in the same product category (e.g. washer and range), you’ll be charged full price for each.
For home improvement products and projects, Sears offers in-home consultations, which are always free.

Sears Protection Agreements seek to provide you with the best coverage in the industry. If it breaks, Sears will fix it. You're covered for manufacturer's defects, normal wear and tear and cosmetic defects and you'll receive unlimited service and no deductibles or fees.

You’ll get the same appointment availability, regardless of whether you book online or call. Booking online is easy, and usually takes less time than calling.

To search for parts, purchase parts or view repair diagrams for your appliance, visit www.searspartsdirect.com or call Sears Parts Direct at 1-800-469-4663 to speak with a Parts Direct Specialist. You’ll need your model number and serial number. You can find the model number on the appliance’s model plate; for model numbers on other kinds of products, check the owner’s manual.

No. Once your parts have arrived, we’ll let a technician know your parts have arrived and the service can be completed. You won’t be charged for the second service visit.

•  For appliance repair:

Call us at 1-877-496-8746. We’ll do our best to reschedule a time convenient for you or have your local service unit contact you for rescheduling.

• For home improvements, or heating and cooling repair:

Call us at 1-800-504-1897 or contact us via email at apptservices@searshomepro.com.