Sephora Support Center

Taxes may apply on either or both of the membership fee and the reduced shipping charges for FLASH program shipments. 

Orders to be shipped to P.O. Boxes, APO/FPO addresses or to Alaska, Hawaii, Canada, or other international locations do not qualify for FLASH 2-Day Air shipping. FLASH shipping is only available in the contiguous U.S. Also, any orders that include Hazmat items must be shipped ground and also do not qualify for expedited shipping.

Your FLASH benefits will start in the same order that you enroll in FLASH.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, call 1-877-SEPHORA or contact your financial institution for further assistance.

To register for My Account, all you need to provide is your name, email address, and password. You can fill out the rest of your account information including shipping, billing, address and personal options at your leisure. Once registered, you can check out your order status, order history, and manage your account. 

Beauty Insider is Sephora's loyalty program that lets you in on big-time beauty benefits. No purchase is necessary to join the program and begin discovering a bevy of awards.

Helpful tip: Go to USPS.com and click on Find Zip Codes. You can enter the first line of your street address, city, and state, and USPS will return the standard zip code and correct entry of your city, state, zip combination. 

There are three ways to buy Plastic Sephora Gift Cards: 

1. Any Sephora stores or authorized retailers in the U.S. and Canada 
2. Online at Sephora.com, Sephora.ca, or the Sephora App
3. Customer service at 1-877-SEPHORA

Sephora eGift Cards are distributed by CashStar, Inc. There is one way to buy Sephora eGift Cards:

• Online through Sephora.com, Sephora.ca, or authorized retailers

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. 

You will be asked for your login email address to retrieve your password hint. Your hint will be emailed to you within one hour. Pleae note that if you did not provide a password hint upon registration, the email you receive will be blank. If you still do not remember your password, you can call 1-877-SEPHORA to reset your password. 

Yes, Sephora ships internationally at this time. 

• For delivery to Canada, please consult Canadian shipping information on www.sephora.ca. 
• For other destinations, please visit the International Shipping information page for details. 

You can find the status of a particular order and view your order history on the order status tracking page. 

Sephora.com offers FREE STANDARD 3 DAY SHIPPING on all U.S. merchandise orders $50 and over (excluding taxes). For shipments totaling less than $50, there is a delivery charge of $5.95 for Standard 3 Day shipping or $5.95 for UPS Ground. The standard shipping option is Standard 3 Day shipping. Gift Cards and eGift Certificates do not apply. Select items considered hazardous materials are restricted and do not qualify for Free Standard 3 Day shipping and must be shipped ground.