Sharper Image Support Center

Find Sharper Image helps, faqs and knowledge base quickly

When Should I Expect My Order If Shipping to a PO BOX?

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Please note PO Box shipments can take up to 14 business days to deliver.

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What Does It Mean If My Order is Processing?

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An order and a processing status has been received by Sharper Image and sent to the warehouse for processing. Please allow 1 to 2 business days for your order to ship. You will receive a shipping confirmation email at that time, and tracking information will be available.

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How Can I Track My Order Through Sharper Image?

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Tracking your order is easy! Please visit Sharper Image's homepage and click Track Order to sign into your account, or provide your order number (make sure it starts with ORD prefix) and zip code to track.

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When Can I Expect My Refund from Sharper Image?

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SharperImage.com will issue a refund after Sharper Image receives and process an acceptable return. For items directed to our Returns Center, it can take 7-14 business days to receive a refund after the item has been received.

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How Can I Unsubscribe From the Free Magazine Offer Received?

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Please contact Customer Service Team at Customer Service number: 1-877-714-7444 Monday - Friday, 9:00 a.m. to 6:00 p.m. ET or Email at [email protected]

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How Do I Ship to APO or FPO?

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Sharper Image has partnered with ShipItAPO.com for all APO/FPO shipments. You will need to sign up at ShipItAPO.com for your unique stateside street adress, and then come back to SharperImage.com to complete your order. You will use this unique ShipItAPO.com issued address as your "Ship To" address during checkout.

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How Can I Obtain Replacement Parts?

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SharperImage.com does not provide replacement parts and or repair service at this time. Sharper Image is not the product manufacturer therefore do not have access to replacement parts. If you received a defective item and need to return it for the same item, please call Customer Service line (1-877-714-7444) to request a new item.

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What is the Difference Between the New Sharper Image and the Former Sharper Image?

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On Friday, May 30, 2008, the Former Sharper Image (The Sharper Image Corporated) assets were acquired by a joint venture formed between Hilco Consumer Capital, Gordon Brothers and Bluestar Alliance. This joint venture has been re-established as The Sharper Image.

Through a licensing agreement with The Sharper Image, Camelot Venture Group, is in charge of managing and operating the SharperImage.com website and ecommerce platform. SharperImage.com has no affiliation to The Sharper Image Corporated ("TSIC") that filed for bankruptcy in 2008, or any of the various retail stores currently selling Sharper Image licensed products.

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What Happened to the Sharper Image Retail Stores?

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All Sharper Image retail stores have closed.

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I Bought an Item From the Former Sharper Image That is Broken, What Do I Do?

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Sharper Image is not able to assist you with products purchased from the Former Sharper Image Company, which filed for bankruptcy on February 19, 2008. Sharper Image is a new company offering new and innovative Sharper Image products.

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Will I Pay Sales Tax On My Order?

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Orders shipped to Michigan and Tennessee are subject to sales tax at the current rate of 6% & 9.75% respectively. Sales Tax will be calculated at the time of order review, before your order is placed.

If you have placed an order, and are tax exempt, please fax your tax exempt form to 248-741-5106, Attn: Customer Service. You will then receive a credit for the amount of tax charged on your order.

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What Payment Methods Does Sharper Image Accept?

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Sharper Image accepts Visa, MasterCard, Discover, American Express and PayPal.

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I'd Like to Do Business With Sharperimage.com- Who Should I Contact?

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Requests about service offers, trade shows, promotions, marketing, and other related items can be sent to our corporate offices:

SharperImage.com
27725 Stansbury Suite #175
Farmington Hills, MI 48334

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Can I Change Or Cancel My Order After It’s Been Placed?

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Sharper Image is unable to cancel your order. In order to ensure the fastest delivery possible, Sharper Image cannot change or cancel your order once it has been submitted.

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Also, you can visit Sharper Image Official Website to get more helps, faqs and knowledge base.

About Sharper Image

SharperImage.com offers consumers an engaging way to find the latest home electronics, air purifiers and other lifestyle products. Designed to be the ultimate shopping experience, our web site is both state of the art and easy to use, with informative video clips, customer product ratings and reviews, convenient order tracking and access to real-time, toll-free customer support.

SharperImage.com continues the tradition of fun, innovation and excitement that Sharper Image originated in 1977. Relaunched in 2010, SharperImage.com and the Sharper Image catalog are owned and operated by Camelot Venture Group. Please continue to visit our site and follow us on social media for the newest products, trends and special offers.