Sharper Image Support Center

Please note PO Box shipments can take up to 14 business days to deliver.

An order and a processing status has been received by Sharper Image and sent to the warehouse for processing. Please allow 1 to 2 business days for your order to ship. You will receive a shipping confirmation email at that time, and tracking information will be available.

Tracking your order is easy! Please visit Sharper Image's homepage and click Track Order to sign into your account, or provide your order number (make sure it starts with ORD prefix) and zip code to track.

SharperImage.com will issue a refund after Sharper Image receives and process an acceptable return. For items directed to our Returns Center, it can take 7-14 business days to receive a refund after the item has been received.

Please contact Customer Service Team at Customer Service number: 1-877-714-7444 Monday - Friday, 9:00 a.m. to 6:00 p.m. ET or Email at customerservice@sharperimageonline.com.

Sharper Image has partnered with ShipItAPO.com for all APO/FPO shipments. You will need to sign up at ShipItAPO.com for your unique stateside street adress, and then come back to SharperImage.com to complete your order. You will use this unique ShipItAPO.com issued address as your "Ship To" address during checkout.

SharperImage.com does not provide replacement parts and or repair service at this time. Sharper Image is not the product manufacturer therefore do not have access to replacement parts. If you received a defective item and need to return it for the same item, please call Customer Service line (1-877-714-7444) to request a new item.

On Friday, May 30, 2008, the Former Sharper Image (The Sharper Image Corporated) assets were acquired by a joint venture formed between Hilco Consumer Capital, Gordon Brothers and Bluestar Alliance. This joint venture has been re-established as The Sharper Image.

Through a licensing agreement with The Sharper Image, Camelot Venture Group, is in charge of managing and operating the SharperImage.com website and ecommerce platform. SharperImage.com has no affiliation to The Sharper Image Corporated ("TSIC") that filed for bankruptcy in 2008, or any of the various retail stores currently selling Sharper Image licensed products.

All Sharper Image retail stores have closed.

Sharper Image is not able to assist you with products purchased from the Former Sharper Image Company, which filed for bankruptcy on February 19, 2008. Sharper Image is a new company offering new and innovative Sharper Image products.

Orders shipped to Michigan and Tennessee are subject to sales tax at the current rate of 6% & 9.75% respectively. Sales Tax will be calculated at the time of order review, before your order is placed.

If you have placed an order, and are tax exempt, please fax your tax exempt form to 248-741-5106, Attn: Customer Service. You will then receive a credit for the amount of tax charged on your order.

Sharper Image accepts Visa, MasterCard, Discover, American Express and PayPal.

Requests about service offers, trade shows, promotions, marketing, and other related items can be sent to our corporate offices:

SharperImage.com
27725 Stansbury Suite #175
Farmington Hills, MI 48334

Sharper Image is unable to cancel your order. In order to ensure the fastest delivery possible, Sharper Image cannot change or cancel your order once it has been submitted.