Unless specifically indicated, Shoes.com is the seller of items purchased on their site.
Items sold by Shoes.com are subject to tax when shipped to destinations in: AR, CA, CO, CT, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, NE, NJ, NY, NV, OH, PA, RI, SD, TN, TX, UT, VT, WA and WY. Any applicable tax will be applied to the price you pay for taxable items, less any and all extra savings.
Shoes.com charges a credit card after verifying the order has shipped.
No. Shoes.com does not handle back orders. If an item is out of stock Shoes.com will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Contact Shoes.com Customer Service toll-free at 1-888-200-8414, or from outside the U.S. at +1 617 451 2880 as soon as possible after placing your order. Please note that your order can only be cancelled during processing phase. Processing time typically ranges from 1-5 business days. Once the order is shipped, it cannot be cancelled.
It may take 24 hours before tracking information appears on the UPS website. For further assistance, contact Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880.
If you are experiencing difficulty printing your return label. Contact Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880. Please note that return labels must be printed within 10 days of being created.
As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-3 days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from the warehouse(s) to your shipping address. Allow 3-10 business days for receipt within the United States. Receipt of international orders takes 5-14 business days.
Yes. If you would like to order by phone, a Customer Service associate will assist you to complete your purchase. Please call Shoes.com Customer Service toll-free at 1-888-200-8414. From outside the U.S., call +1 617 451 2880.
Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on hold, meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original hold will be voided.
Also, you can visit Shoes.com Official Website to get more helps, faqs and knowledge base.
Shoes.com makes it easy, fun and affordable for everyone to find shoes they love. We're driven by the belief that no matter what your journey, having the right pair of shoes can make all the difference. Every day we work to ensure that you find the perfect pair of shoes. That includes bringing you more than one million styles from over 800 of the best brands, through a seamless shopping experience on any device.
Shoes.com is headquartered in the greatest shoe city in the world - Boston, Massachusetts, the birthplace of shoe manufacturing. Founded in 2000 as Shoebuy.com, we launched the original online shoe store. Since then, we've served millions of customers of all shapes, sizes and tastes. In 2016, our own journey took a significant leap forward when we were acquired by Jet.com. Part of The Walmart US eCommerce division, Jet is one of the most forward-thinking and innovative online retailers in the world. With their support, we've greatly expanded and enhanced our ability to do what Shoes.com has always done: deliver a superior shoe-shopping experience.