Shop LC Support Center

Find Shop LC helps, faqs and knowledge base quickly

Can My Order Be Exchanged for a Different Item?

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No. Shop LC can only replace the exact same item or issue a refund.

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How Do I Return Budget Pay Items?

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Once the return has been processed, the payment plan will be deactivated for that item. If the return is accepted, you will be refunded for posted payments. If the payment is due before the return is processed, the payment will be processed.

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What are 30 Day Easy Returns?

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Shop with confidence with 30 Day Easy Returns! Shop LC wants you to be completely satisfied with your purchase. If you are not completely satisfied, we offer a 30-day money back guarantee. Return items within 30 days of receipt to take advantage of this policy. Not applicable to Clearance or Online Auction purchases.

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What is Value Bundle Shipping?

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Value Bundle Shipping offers a convenient way to save when shipping large orders! Select Value Bundle Shipping at any time. For $29.99, all orders placed on a single calendar day (12am – 11:59pm CST) ship together UPS Ground for this single rate. Use the same billing and shipping address on each order from a single account for that day to qualify. Additional shipping charges may reflect on your invoice, but Shop LC will refund any difference past the flat shipping rate of $29.99.

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If My Order Can't Be Shipped, What Should I Do?

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If your order cannot be shipped for any reason, you will receive a full refund. Notification of canceled orders will arrive to the customer email on file, or by phone if an email address is unavailable.

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Why Can't I Update My Account Online?

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Customers can now update all of their information on the website from their account profile. You can change your pin, add or update new addresses, change your pin number and add a new credit or debit card. If you're unable to log into your account or successfully update your information, please contact Customer Service at 1-877-899-0078, email [email protected]

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How Do I Cancel an Order at Shop LC?

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If you would like to cancel an order, please contact Customer Service at 1-877-899-0078, email [email protected] or via chat on this website. Please note that Shop LC cannot cancel an order that has already manifested in the system.

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Also, you can visit Shop LC Official Website to get more helps, faqs and knowledge base.

About Shop LC

Welcome to the Shop LC family where our purpose is to deliver joy daily, direct to you, 24/7/365. Whether you're shopping for beautiful jewelry, trendy new accessories, skincare products, home décor or more, we're confident we will deliver joy through our products.

Formed in 2007, Shop LC was originally known as The Jewelry Channel (TJC). Shortly after the launch of TJC, the U.S. entered a recession, and sales declined. Fully expecting to liquidate merchandise and cease operations, TJC changed its name to Liquidation Channel. However, instead of going out of business, the network experienced steady growth and has been operating as Liquidation Channel since 2008. In 2017, we decided to change our name to match what we offer our customers on a daily basis – the opportunity to shop "low cost."