Shopbop Support Center

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Does Shopbop Offer Gift-boxing?

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If you have chosen to purchase gift-boxing for your order, Shopbop will wrap your items in tissue paper and place them in a structured, white box featuring Shopbop | East Dane's signature logo. If you choose to include a gift message, your message will be printed on a card and included with the box. The recipient will receive a blank invoice with the return form. Footwear cannot be gift-boxed.

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What is the Return Policy Of Shopbop?

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  • Merchandise must be returned within 30 days. 
  • Merchandise must not be worn, altered, or washed. 
  • Merchandise must have all tags attached and be returned in original packaging. 
  • Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.   
  • Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box. 
  • Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 
  • Final Sale items may not be returned. 
  • Shopbop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

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What is the Shipping Restrictions?

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Shopbop | East Dane complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by our vendors. 

Items made of exotic skins and furs cannot be shipped outside of the United States, and jewelry items are restricted from shipping to certain countries. In addition to being restricted from shipping to non-USA addresses, items made of python cannot be shipped to California. Select brands have vendor-imposed regulations, restricting them from shipping outside the USA. 

If you add one of these items to your cart and your shipping destination is one of the restricted countries, you will be prompted to remove it before proceeding. If you wish to continue with the purchase, you will need to change the destination address. 

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Does Shopbop Offer APO/FPO/DPO SHIPPING?

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Shopbop East Dane ships FREE to military addresses using USPS Priority Mail. Transit times vary and are not guaranteed by USPS.

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What is the Guaranteed Next-day Shipping Of Shopbop?

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Orders placed before 7:00pm US CT (Central Time) using guaranteed shipping methods will begin processing immediately and are guaranteed to arrive by the date indicated during the checkout process and in your order confirmation email.

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What Payment Methods Does Shopbop Accept?

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Shopbop East Dane accepts Visa, Master Card, American Express, Discover, JCB, Diners Club, UnionPay and Alipay.

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What is the Details Of Order Processing and Cancellation?

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Orders are processed pending availability and credit verification. Orders placed on Friday after 7:00pm US CT (Central Time) will begin processing on the following Monday. Shopbop | East Dane will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if Shopbop need additional information for credit verification. Delivery time does not include Sundays or holidays. 

Refunds are issued for missed guaranteed shipments and will be processed by Shopbop | East Dane within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account. 

Please note: Once an order has been placed, it cannot be modified or canceled.

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Also, you can visit Shopbop Official Website to get more helps, faqs and knowledge base.

About Shopbop

The go-to online retail destination for modern style, Shopbop offers a comprehensive, hand-picked collection of apparel and accessories from the industry’s foremost contemporary and designer labels. Since its launch in 2000 as a denim-focused e-commerce platform, Shopbop has grown into one of the world’s leading fashion authorities. Along with renowned customer service, Shopbop delivers unparalleled wardrobe advice, cutting-edge editorial lookbooks, innovative features, and exclusive collaborations with forward-minded brands. The result is a highly personalized, satisfying, and—above all—fun shopping experience that caters to style-minded women around the globe.

In 2006, BOP LLC was acquired by Amazon.com, Inc., the world's largest internet retailer, enabling Shopbop to expand its services to enhance the customer experience. A trusted, globally recognized fashion merchant, Shopbop sells only quality, authentic designer merchandise. Shopbop is part of the Amazon.com Inc. group of companies.