SinglePrice Support Center

In the unfortunate event that your parcel has been lost in the post, SinglePrice will have to log a full investigation with couriers service which can take up to 2 weeks. 

If SinglePrice finds that you have received your parcel, you will not be credited back for your goods. If your parcel is declared lost, SinglePrice will replace your items (stock willing) or credit your account back.

SinglePrice doesn't offer an exchange service, sorry. You will need to return your unwanted items for a refund and replace your order.

• All orders for placed before 2 pm will be dispatched the same day for a standard service. (Monday-Friday) 
• All orders placed AFTER 2 pm will be processed and dispatched the following working day.  
• For example: Order placed 2.30 pm Monday will be processed on Tuesday and delivered on Thursday/Friday.
• Order placed at 1.30 pm Monday will be processed the same day and delivered on Wednesday/Thursday.
• Orders made on weekends and bank holidays will be dispatched the following working day.

Usually this either means you have already used the discount code before or that particular promotion has ended. Please also note: FLASH SALE items are not subject to any discounts/promotional codes.

If you have returned goods and are waiting on a refund, your account will be credited 14 working days after receiving the initial email that states SinglePrice has received your returns. 

Your refund will be credited back via the payment method used to place the original order with a separate notification email follow up.

In the event that the goods are in any way faulty or there is an issue with your order, you MUST contact SinglePrice within 48 hours after you have received your parcel so that they can resolve the issue.  

Having informed SinglePrice by email within 48 hours of your dissatisfaction, SinglePrice will take action on your query. It is your responsibility to ensure that the faulty goods are returned to SinglePrice within 5 working days.

Unfortunately, SinglePrice is not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and SinglePrice will happily process a refund for you.

SinglePrice has different return options available, one is completely FREE and this is pre paid return labels via the Return Portal. 

You may also return your parcel via the post office, this cost is met by the customer.

All garments returned must be in a resalable condition. Unfortunately, any returns which are found to be marked in any way will not be accepted unless they are faulty. 

SinglePrice kindly ask customers to be careful when trying on so to avoid makeup transfer.

If you have received a faulty item you must notify SinglePrice within 48 hours.

As soon as your return has been received and processed, SinglePrice will email you to let you know. 

If you don't received this email within 10 days of posting your goods back to SinglePrice , please contact customer services team.

Yes! The moment your parcel is sent to the courier, you'll receive an email notification, including the tracking number and tracking link. 

There you'll be able to follow the progress of the parcel and see the estimated delivery. Deliveries can be made between 8am-8pm.

Processing team work super speedily to get all orders processed and dispatched as quickly as possible, therefore SinglePrice is unable to make any amendments to orders once they have been placed. 

SinglePrice is unable to amend any delivery details once the order has been placed. Please make sure your shipping address information is correct before placing your order.