SK-II Support Center

Find SK-II helps, faqs and knowledge base quickly

Why are Prices Different Now Than When I Made My Purchase?

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All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. In addition, some of the items on the web site may be incorrectly priced or no longer available at the time you place your order.

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What Should I Do If My Shipment Arrived Damaged?

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If your order was damaged in-transit please call at 1-866-678-1770 from 9am – 6pm EST Monday – Friday (except holidays) to report a damaged shipment.

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What Payment Methods Can I Use to Place an Order?

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The SK-II store accepts Visa, MasterCard, American Express, Discover and PayPal. And the international credit cards for online purchases is not available.

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How Can I Check My Order Status?

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Once your order ships, you will receive a shipping notification email that includes tracking information.

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How Do I Place an Order?

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You can place an order at [email protected] You will receive an email confirming your order that includes your order number. If you prefer to order by phone, please call at 1-866-678-1770 from 9am-6pm EST Monday - Friday (except holidays).

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Also, you can visit SK-II Official Website to get more helps, faqs and knowledge base.

About SK-II

In the 1970s, SK-II scientists began a fervent quest to uncover a skincare ingredient that would make beautiful skin a reality. Across land and sea, they sought for the answer. Researching a myriad of possibilities ranging from Chinese herbs to hot spring water – the secret they were looking for eluded them for a long time. It was only by a chance encounter that the scientists observed the soft and youthful hands of aged sake brewers. The breath-taking sight was what hinted at the skincare miracle they would eventually uncover. A destiny of beauty was finally within reach.

Experience radiant, youthful skin with our collection of products—each packed with our signature miracle ingredient, Pitera™. Remaining essentially unchanged for nearly 40 years, Pitera™ promotes skin’s natural rejuvenation process to soften skin, maintain elasticity, minimize the appearance of pores and wrinkles, even skin tone, and enhance radiance.