SkinCeuticals Support Center

When you submit an order to your credit card company an authorization hold for the amount of the order is obtained. An authorization hold is not a charge and may appear to be an amount slightly higher than the order total. It is monies held by the credit card company which guarantees that funds will be available when the order is billed. Should you encounter a problem when placing an order, several authorizations may appear on your statement. These will be deleted by the credit card company automatically usually within 7-10 business days. Should you have additional questions or concerns, please email SkinCeuticals. Or, call SkinCeuticals toll-free at 1-800-771-9489, Mon – Fri 8:30AM-5:30pm CST. A SkinCeuticals Representative will be happy to assist you.

SkinCeuticals accepts Visa, MasterCard and AmericanExpress credit cards with US billing addresses. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

Products are diverted by unauthorized distributors and other dishonest individuals who seek profit in piracy.

Diverted products can be counterfeit, diluted formulas, old, or expired formulas that may not be safe to use. This means if you buy their products from any other outlet other than an authorized retailer, SkinCeuticals cannot guarantee that they are authentic SkinCeuticals products that will perform as tested.

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 3-5 days for the processing and shipping of all orders. If you have questions about shipping or tracking your order, Customer Service Specialists are available to assist you Monday through Thursday from 8:30am to 5:30pm CST, or Friday from 8:30am to 5:00pm CST at 1-800-771-9489.

At this time, SkinCeuticals.com does not ship to APO/FPO, PO Boxes, U.S. Territories or to international addresses.

SkinCeuticals.com ships to all 50 U.S. States via UPS Ground for a standard charge of $5.00. If you are a registered SkinCeuticals Member and your order totals $100 or more, SkinCeuticals will ship your order complimentary via UPS Ground to the contiguous United States. SkinCeuticals.com processes orders Monday - Friday in the order in which they are received. Please allow 1-2 business days for order processing and up to 5 business days for shipping. UPS delivers Monday-Friday.

Please note that due to the unique formulation of Adult Anti-Acne System, Advanced Brightening System , Advanced Pigment Corrector, Age-Defying Laser + Antioxidant System, AOX+ Eye Gel, Blemish + Age Defense, Hyaluronic Acid Intensifier (H.A.), LHA Solution, Phloretin CF Gel, Phloretin CF, Resveratrol B E -- Federal Air Safety regulations indicate that orders can only ship via ground shipping and cannot be made to Alaska and Hawaii. We apologize for any inconvenience and thank you for understanding.

SkinCeuticals Customer Care will be closed December 22nd - December 25th and December 31st - January 1st in observance of Christmas and New Year’s holiday. All orders received after 5pm EST December 21st through January 1st will begin shipping January 2, 2019. Customer Care will respond to all emails as soon as possible in order of submission.