SmartHome Support Center

Find SmartHome helps, faqs and knowledge base quickly

What is the Free Ground Shipping Of Smarthome?

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Smarthome offers free shipping on orders over $199 in the contiguous 48 states (excluding Alaska and Hawaii). Dealer accounts and P.O Box addresses do not qualify for the free shipping offer. Heavyweight shipping charges may apply to heavy or bulky items. To determine your shipping charges, simply add items to your cart and enter your zip code. If you have met the free shipping order minimum, the Ground rate will display as "Free".

If you have items in your cart that are heavy or bulky, heavyweight shipping charges will be added and displayed. If you qualify for free shipping with multiple items in your cart, but one or more of them is heavy or bulky, heavyweight charges will only be added for those items only. All normal weight, non-bulky items will still receive free shipping.

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What is Smarthome.com Offers a 30-day Return Policy On Most Products?

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  • Returns in new condition with original packaging and accessories will receive a refund.
  • Returns must include the receipt or invoice as proof of purchase, as well as a copy of the RMA (Return Merchandise Authorization) issued by Smarthome.
  • Returns must be postmarked within 30 days of original ship date.
  • Refunds will be credited to the original method of payment in the amount of your original purchase price, less any shipping charges. Refunds are usually reflected on your card account within 7 business days of Smarthome’s receipt of your return.
  • Customer is responsible for return shipping charges.

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How Do I Use My Credit On File on SmartHome.com?

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Any credits on file will be automatically applied to your next order (you will not see the credit when you place your order).

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When Will My Package Arrive?

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Orders placed before 3:00pm (PT) will ship the same day. Your package will arrive 1 to 5 days for regular, in-stock items shipping to the United States.

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How Do I Use My Credit On File?

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Any credits on file will be automatically applied to your next order (you will not see the credit when you place your order).

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I Returned My Purchase, How Will I Know You Received It?

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Once your return has been received in warehouse, you will receive (2) automated emails, one confirming receipt of your package and one confirming your credit. SmartHome suggests waiting 5 business days before you contact SmartHome about a return. Credits can take up to (2) credit card billing cycles to appear on your statement.

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When Will I Receive Credit for My Return?

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Any outstanding credit for a return will be processed within 5 days of receipt at Smarthome’s warehouse. You will receive an email through our RMA system once the item(s) have been received. Credit card refunds can take up to two (2) credit card billing cycles to appear on your statement.

Please note: Smarthome is unable to accept any item that is not returned within 30 days of shipment, in new condition and in all original packaging.

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What are Your Hours and Contact Information?

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The quickest way to get help is to visit our 24/7 Online Help Desk. Phone help is available Mon-Fri 6:00am-5:30pm and Sat 6:00am-2:30pm (all hours PT) at 1.800.762.7846

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Also, you can visit SmartHome Official Website to get more helps, faqs and knowledge base.

About SmartHome

Smarthome is one of the world's largest home automation retailers, becoming an easy-to-use source for thousands of affordable lighting, security, and home entertainment products that the average do-it-yourselfer can safely install. Our team of product specialists strive to deliver the newest cutting-edge products at the best possible prices.

A SmartLabs, Inc. company, Smarthome distributes products with award-winning Insteon® technology. Insteon is the gold standard networking technology for the connected home. It is a powerful, wireless home-control networking technology. Lighting control, scene lighting, timers, control & status on smartphones and tablets, leak, door & motion sensing and garage door control are some of the more popular applications. Insteon-compatible products are affordable, easy-to-program devices that communicate over your home's existing wiring and over radio-frequency signals, a dual-mesh system that significantly increases signal reliability.