SmartWool Support Center

Find SmartWool helps, faqs and knowledge base quickly

How Much Wool is In Smartwool® Products?

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Every product is different. Many Smartwool® products are made of 100% Merino wool, while some are blended with other materials for maximum performance. For specific content information, check out the product’s label.

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Can I Dry-clean My Wool Clothes?

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Sometimes. Be sure to check the tag on the individual item. Most wool clothes can be dry-cleaned, but keep in mind that dry cleaning reduces the lifespan of any garment.

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Can I Iron My Wool Clothes?

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Items made of 100% wool can be ironed on a low setting. It’s best to turn the item inside out. Apparel made from a blend of wool and synthetic fibers shouldn’t be ironed. SmartWool will recommend steaming them to get out any wrinkles—you can even put those garments on a hanger in the bathroom while you shower. Be sure to check the care instructions tag on each garment.

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When Can I Receive My SmartWool Items?

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SmartWool ships orders on business days. “Business days” are Monday through Friday, and exclude federal holidays within the United States. Holidays include: Martin Luther King Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas and New Year's Day.

Deliveries to PO Boxes and APO addresses ship via USPS. All other deliveries ship via FEDEX.

Legal title to purchased product transfers to the buyer at point of shipment.

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What is the Shipping Information Of SmartWool?

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Standard: 5-7 business days
No weekend delivery. Not available in AK or HI. 

$15 3-Day: 3 business days
No weekend delivery. Orders to AK and HI 

$30 Overnight*: Next day
No weekend delivery
*Saturday and Sunday orders ship on Mondays 

Overnight and Express Orders must be placed by 3:30pm EST (12:30pm PST) Monday - Friday to be processed and shipped the same day. Overnight and Express delivery are not eligible for P.O. boxes. Please note that we do not ship overnight on weekends or Holidays. Overnight orders placed on Friday prior to 3:30pm EST (12:30pm PST) will be delivered on Monday. Overnight orders placed on either Friday after 3:30pm EST (12:30pm PST), Saturday or Sunday will be delivered on Tuesday.

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What is the Return Address Of SmartWool?

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Ship smartwool.com returns to:

Smartwool Returns 
Timberland Distro Center
50 Service Lane
Danville, KY 40422

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Can I Return Some Items Online?

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Return unworn item(s) purchased at smartwool.com 45 days from the date of the order for a complete refund. SmartWool includes a free shipping return label with your purchase. Returned items must be in their original packaging.

Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund and credit the card used for the purchase. Refunds may take up to three weeks to process due to the time often required for shipping and bank processing. Exchanges are not available.

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How to Contact SmartWool?

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  • Email SmartWool at: [email protected]
  • Or give SmartWool a call: 888-879-9665
  • Customer Service hours: Monday - Friday, 8 a.m. - 4:30 p.m. central standard time 

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Also, you can visit SmartWool Official Website to get more helps, faqs and knowledge base.

About SmartWool

SmartWool is an active mountain life brand known worldwide for colorful and comfortable socks that utilize the inherent benefits of wool in the smartest way possible to become the ABSOLUTE FAVORITE brand for work, weekends and an active-outdoor life.