Sneakerhead Support Center

If you made an order, and the goods disappeared from the site - it means that the goods "went" to your order.

The delivery time after the COLLECTION of the order depends on the chosen method of delivery. Usually, the Russian Post delivers orders within 14 days (note that delays may occur that are related to weather conditions, holidays, as well as the range of dispatch), courier services set the delivery time themselves (from 2 to 16 days).

The cost of delivery is calculated when placing an order and depends on various factors (the weight of the parcel, the destination, the cost of the goods, the chosen method of delivery).

If your order in the status is "issued" - this means that the order is sent to the post office or to the courier service. The departure number will be a little later. Courier services provide numbers on the day of booking. The Post of Russia provides the number of items within 3 days.

Remote Storage - the supplier's warehouse. Delivery times from a remote warehouse up to 4 days.

Terms of order collection from 1 to 2 days. If the goods are in a remote warehouse, then the time for order collection increases to 4 days.

If your order status remains listed as "On Hold" for more than 1 business day or you receive an email or telephone call requesting further information, please call Customer Service immediately. "On Hold" status for more than one business day generally indicates there is a problem with your order or your credit card.

Sneakerhead strongly recommends and prefer that first time customers send their order to the billing address on file with the card account. Sneakerhead may require you to do so in order to comply with our fraud prevention standards. Orders can sometimes be shipped to a different address, however, Sneakerhead still requires the correct, matching address for your credit card in addition to the shipping information. If you need to make arrangements for shipping to a different address, please call 1-866-339-7463 during normal business hours to speak with a representative.

No. At this time, Sneakerhead.com does not offer local pickup or return drop-off service.

No. Sneakerhead.com is strictly an Internet retailer and Sneakerhead does not have any retail outlets or locations.

Sneakerhead.com is a member of our local Los Angeles chapter of the Better Business Bureau. Sneakerhead has been rated an A+ rating by the Better Business Bureau and Sneakerhead participates in their BBB Online Reliability program, which means that Sneakerhead has not only agreed to practice business by the standards of the BBB, but Sneakerhead has also agreed to abide by additional standards set in place for Internet merchants.

Yes. All of Sneakerhead's items are 100% authentic and come with their original box. Sneakerhead.com does not sell fakes, variants, or b-grades.