Sofft Shoe Support Center

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What's the Security Shopping Guarantee Of Sofft Shoe?


At Sö your security is the primary concern of Sofft Shoe. They are fully compliant of the credit card industry's Payment Card Industry Security Compliance program (PCI) and their entire staff is subjected to a thorough background check prior to employment. Your credit information is completely masked and can only be viewed or accessed by their security staff. This information is automatically deleted from their files 45 days after your purchase.

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What's the Sales Tax?


Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to CT, MA, and ME will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

To be clear, the Internet Tax Freedom Act (ITFA), which was signed into law on October 21, 1998, does not, as some have asserted, preclude sales and use taxes on any and all commerce conducted over the Internet. State and local governments are allowed to impose sales and use taxes on all such electronic sales, provided that the tax (and its rate) are the same as that which would be imposed on the transactions if they were conducted in a more traditional manner, such as over the phone or through mail order.

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How to Return & Exchange?


If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original unworn condition to be accepted for returns/exchange (unless defective). Beyond 30 days,the products are guaranteed against defects and workmanship.

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Also, you can visit Sofft Shoe Official Website to get more helps, faqs and knowledge base.

About Sofft Shoe

Redefining Comfort:
Söfft has redefined the Comfort Footwear category by combining trend-forward designs with state-of-the-art comfort technology. Distinctive attention to detail sets Söfft shoes apart. Our fresh, modern designs are crafted from premium leathers and high-quality materials, while beautiful finishing touches give our styles a timeless femininity. Wearable heel heights and a wide range of sizes and widths, coupled with our luxurious comfort footbeds, give each Söfft shoe an irresistible feel.

American Pride:
Inside the Cove Shoe Factory in the heart of rural Pennsylvania, over 350 hardworking men and women work together to create Söfft’s handcrafted Made in the USA* collection. In this tight-knit community, where service to Cove is a family tradition for many, each Söfft Made in the USA* shoe is crafted with the skill, precision and pride that comes from decades of experience.

*Made in the USA of domestic and imported components.

Söfft Signature Footbeds:
Every pair of Söfft shoes features a natural leather-wrapped footbed. Natural leather linings (found in our pumps and flats) and fabric linings (found in our boots and booties) provide breathability for temperature and moisture control. Our signature leather-wrapped latex footbeds provide the optimum in comfort and support.

1. Latex Footbed

Latex footbed delivers signature Sofft comfort. Extra foam padding targets impact points at the ball, heel and arch for shock absorption and support.

2. Latex Arch Cookie

Latex arch cookie provides optimum support and comfort.

3.Extra Foam Padding

Foam and impact latex dual density cushion provides shock absorption and added comfort at the ball of the foot. Perforated footbed at the ball of the foot stimulates airflow.