Sonix Support Center

Find Sonix helps, faqs and knowledge base quickly

I Placed an Order. How Long Does It Take to Process My Order?

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Once you place your order, please allow up to 1-2 business days for your order to be processed.

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How Can I Track My Package on Sonix?

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Tracking information is sent along with your email confirmation. Please make sure to check tracking information on your order daily with the tracking number that was provided. If you cannot locate your tracking info in your shipping confirmation email, please contact [email protected]

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The Side Buttons On My Case Fell/got Lost etc. Are They Replaceable?

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The side/volume buttons are fully replaceable. You put the buttons by pushing in the smaller side of the button into the hole where your lock button is located. The button should then be secure and stay in place.

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How Can I Remove Stains From the Rubber Sides Of My Case?

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The rubber sides may become discolored when exposed to heat, dirt, or dyes.  You may try cleaning it with warm, soapy water and a soft cloth after removing it from the phone.

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How Do I Install and Remove a Sonix Phone Case?

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Step 1: Insert top of phone into the case.
Step 2: insert the rest of the phone into the case making sure that the buttons and port holes are aligned.
Step 3: To remove, push phone out through camera hole.

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What is the Detail Information About Sonix?

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Shipping is free within the United States. For international shipments, additional fees may apply. All orders outside of the US are subject to duties and taxes payable to their country’s customs office.

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Also, you can visit Sonix Official Website to get more helps, faqs and knowledge base.

About Sonix

Sonix is a family owned brand focusing on creating innovative, conversational pieces that bring luxury into the everyday. Each Sonix product is mindfully designed by women in sunny Los Angeles.