Soufeel Support Center

Find Soufeel helps, faqs and knowledge base quickly

How Long Before I Receive My Order?

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Orders will be shipped within 1-2 business days of receipt, with the exception of personalized jewelry orders. It generally takes 3-5 business days to handcraft personalized photo charms before shipping. You'll receive a tracking number by email automatically once it is sent out. The specific delivery time will depend on the shipment method you chose. 

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How Do I Change Or Cancel an Order After It Has Been Submitted?

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To cancel or change your order, please contact the customer service via live chat or by submitting a support ticket. They will be happy to stop the order if they can, however, their order fulfillment system is designed to ship orders as quickly and efficiently as possible. Therefore, your order may already be in the shipping process, and in that case, they will not be able to change or cancel your order. If your order can't be cancelled and you still don't love it after it has arrived and want to return/exchange it, the customer service department will be happy to assist you.

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What is Methods Of Payment?

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Multiple payment methods including: PayPal, credit cards, and debit cards. It is unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.

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How Can I Track My Order?

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You will receive a tracking number by email once the order is sent out, you will be able to track the order status in the top right corner of any Soufeel page by clicking “TRACK MY ORDER”. 

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Are There Any Customs Fees?

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You will not be charged any customs fees by selecting flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. 

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Also, you can visit Soufeel Official Website to get more helps, faqs and knowledge base.

About Soufeel

SOUFEEL was founded in 2009, since then we have delivered the best shopping experience for jewelry lovers all over the world. SOUFEEL’s direct to consumer model allows us to create the most beautiful charms, beads, bracelets and other accessories, and offer them to our customers at ultra-competitive prices – all backed by our class leading guarantee and customer service.

Authorized by SGS institution, all our products are made of 100% 925 sterling silver. You will get 3 times of your order amount as compensation if you find any of them are not sterling silver.

With standard shipping or DHL, we deliver goods all over the world.

Soufeel offers a 100% satisfaction guarantee. If you are not satisfied with the products you ordered, you may return them back for an exchange within 90 days!