SPY Optic Support Center

Find SPY Optic helps, faqs and knowledge base quickly

What are the Benefits Of the SPY Happy Lens?

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The most significant benefit of SPY's Happy Lens™ is that it allows in a specific maximized amount and range of "good" rays (long-wave blue light). It also protects the eyes from debris, glare, and the "bad" rays (UV and short-wave blue light). Research has shown that these specific good rays are key to promoting balance in the body. These studies suggest that when the human body is exposed to long-wave blue light through the eyes, a positive physiological "uplift" in mood and alertness occurs. In short, this contributes to us being happy.

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How Should I Clean My Goggles?

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Special care is required for optimum performance. When the inner lens surface gets wet it becomes soft and is more susceptible to scratching. Do not rub the lens when this happens. Blot the lens with a soft cloth to remove the moisture or allow to air dry. When the lens has been thoroughly dried at room temperature, gently polish it with a soft cloth to remove any smudges. The inner and outer side of the lens should generally be cleaned with clean water only. Rinse and follow the instructions above for drying.

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What Kind Of UV Protection Does SPY Offer?

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All SPY lenses and goggle lenses offer 100% UV A, B and C protection.

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How Do I Read the Frame Measurements?

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The frame measurements correspond to the width of the lens, the width of the nose, and the length of the temple. For example, the Helm frame measurements are 57-18-140. 57mm is the width of the lens from left to right, 18mm is the width of the nose, and 140mm is the length of the temple.

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How Should I Clean My Sunglasses?

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Rinse the lens with tap water gently to remove any dirt or loose objects from the lens. Blot the lens dry with a soft cloth and gently polish to remove any smudges. Rubbing alcohol can also be used to clean the lens. Be careful not to get excess alcohol on the frame paint.

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When Will My Order Be Shipped From SPY Optic?

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If your order was placed Monday through Thursday by 2:00pm PST it will be shipped the same day. After 2:00pm PST it will ship the following day, excluding shipping holidays. If your order was placed on Friday prior to 1:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped.

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When Will My Credit Card Be Refunded from SPY Optic?

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You will be notified via email once your approved return has been received and processed. Refunds, and store credits will be processed within 7-10 days. A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from SPY.

Returns, refunds, and store credits may be made at the discretion of SPY Inc.

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Also, you can visit SPY Optic Official Website to get more helps, faqs and knowledge base.

About SPY Optic

SPY is an unconventional, fun-loving family of athletes and artists committed to creating exceptional optical products.

SPY Optic was created by a group of action sports and motorsports enthusiasts who immersed themselves in culture they kew best.