Stamps.com Support Center

Find Stamps.com helps, faqs and knowledge base quickly

Do I Need Multiple Log-ins for Different Users In an Office?

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Yes. Stamps.com is a licensed product, and as such requires distinct log-ins per user. Stamps.com does this to protect Stamps.com's customers’ security, so you can track postage printed from each user at each PC, as well as close accounts at will if you have employee turnover.

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What Does IT Have to Do?

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In some cases, if your users do not have administrative rights to their machine, an IT representative will have to do the initial install. Stamps.com handles the account set-up on the back-end here, so total install time on your end is only about two minutes. From time to time, Stamps.com will require that your software be updated (e.g. when postal rates change). Over the last several years, Stamps.com has averaged less than one mandatory update each year. Our update generally takes less than two minutes to complete.

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Can I Set This Up On Our Server Or Do I Have to Install On Everyone’s Desktop?

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In general, the Stamps.com application must be installed on individual PCs. Stamps.com is compatible with Citrix servers. If you have another server application, Stamps.com can provide you with a PDK (Postage Development Kit). The cost is the same as our regular corporate service.

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Will This Work With Our Company’s Firewall?

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Absolutely! Stamps.com requires an Internet connection and generally does not have any challenges connecting through your company’s firewall.

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How Do I Prevent Employee Fraud?

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Companies love that they can track each postage amount printed back to the individual computer. Knowing this information prevents employee fraud. Additionally, reference codes provide insight into what people are spending postage funds on and provide an opportunity for easy expense tracking.

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How Do I Prevent Unauthorized Use?

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Each account is password protected. A secret question is the only way the password can change, and the administrator sets the secret question to control the use of the software. An administrator can also cancel a location at any time.

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Can I See How Much Postage Has Been Printed By Each Location?

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Yes, you can see the postage printed by location, by reference codes, mail class and transaction detail.

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Does Stamps.com Support an ODBC Connection to My Database?

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Yes. Stamps.com can pull order or customer information from virtually any database, from Excel to SQL. Stamps.com also creates an export file that includes mail class, mail date, shipping cost and tracking number.

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Does Stamps.com Send Out a Shipment Notification Email to My Buyer?

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Yes, once you print a shipping label, Stamps.com will send a Shipment Notification email to the package recipient letting them know their package is on its way. This email includes the delivery address, mail date, mail class, estimated delivery date, special services, a customizable personal note and a link with the tracking number so that the recipient can track their package.

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What is a SCAN Form and How is It Useful for Me?

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The Shipment Confirmation Acceptance Notice (SCAN) form ensures that your packages are scanned by the USPS when you drop them off or are picked up by a mail carrier, so that your customer can feel confident that their package is on its way.

Using Stamps.com you’ll be able to create a SCAN form with just a few clicks. Then just hand the form to the clerk or mail carrier and they will scan the barcode on the form. This scan records an Acceptance event for all the packages associated with the form, without having to scan each package individually.

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Can I Create a Return Shipping Label?

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Definitely. Give your customers the ultimate in service by emailing them a pre-addressed, postage-paid shipping label when they need to return merchandise back to you. The label can be printed by your customer from any web browser. And you control the delivery speed, and more importantly, the shipping costs for your return delivery.

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Why is It Easier to Ship Internationally With Stamps.com?

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Stamps.com makes international shipping easy by offering all international USPS mail classes. Customs Forms are integrated into Stamps.com, automatically selecting the correct USPS form option and including delivery address, product description and item quantity. Additionally, product restrictions are shown for each country and we automatically include the date, your name and an “electronic round stamp” on the Customs Form — so no Post Office visit is required. Just hand the international package to your daily mail carrier and your package is on its way!

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Can I Print Multiple Shipping Labels At Once?

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Yes. Stamps.com allows you to print up to 10,000 labels in one click.

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Will Stamps.com Upload Tracking Numbers to eBay, Amazon and My Shopping Cart?

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Yes, after a label is printed, Stamps.com automatically uploads USPS tracking numbers, order info and mail class back to the order source, including eBay, Amazon, Etsy and your shopping cart.

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Can I Import My Orders From Ebay, Amazon and Other Data Sources?

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Stamps.com automatically imports orders directly from your shopping carts and marketplaces including eBay, Amazon.com and Etsy. You can also import your orders from a CSV file, Microsoft Excel, XML or your own ODBC. Connections with your data source can be established in under 5 minutes. It couldn’t be easier. Simply click, connect and ship.

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What Shipping Rate Discounts Can I Get With Stamps.com?

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Stamps.com customers have access to Commercial Base, Commercial Plus, Cubic Pricing and Negotiated Service Agreements. Savings include:

  • Up to 13% on all Priority Mail Express® shipments
  • Up to 40% on Priority Mail® shipments
  • Up to 18% on First Class Package Service® shipments
  • Up to 5% on international shipments
  • Up to 40% on package insurance

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Can Stamps.com Help Me Track My Postage Spending?

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Yes. With Stamps.com you can track your mailing and shipping spending by customer, mail class, zone and more!

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I Work In a Company With Multiple Locations. Can Stamps.com Work for Us?

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Definitely! Stamps.com created Stamps.com Enterprise for companies just like yours. If you have 5 or more locations we can create a network of Stamps.com accounts that can be monitored and controlled across all your locations. You’ll have complete visibility and control over postage spending. This is a huge benefit over traditional postage meters. Plus, Stamps.com is a fraction of the price of postage meters.

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Does Stamps.com Work On Macs?

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Yes! Stamps.com loves “Mac” people. Mac users can use our web-based version Stamps.com calls Stamps.com Online. With Stamps.com Online, you can print stamps, envelopes and shipping labels directly from your web browser.

Mac-compatible shipping software is also available with Stamps.com built-in through Stamps.com's partners – TrueShip and ShipStation.

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Can More Than One Person Use My Account?

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Yes, you can have multiple people access your Stamps.com account, but only one computer can be logged in at a time. In addition, all users must be using the account from the same location. If you’d like to have multiple users access the account simultaneously, you’ll need to upgrade to one of our multi-user accounts (Premier, Enterprise or Pro Plus). With the multi-user option, companies can also monitor postage spending for individual users.

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I Heard That Stamps.com Allows Me to Print Postage From Other Programs. is This True?

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Yes, you can print postage from many of the software products you probably already use including Microsoft Word, Outlook, QuickBooks, and others. Also, you can import your contacts directly into Stamps.com from most popular contact management programs.

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Does Postage From Stamps.com Cost More Than Postage From the Post Office?

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No, it actually costs less. At Stamps.com Stamps.com doesn’t mark-up the postage you print. In fact, with our special USPS discounts, our postage is cheaper than what you pay at the Post Office. Plus you can mail as much as you want. There’s no limit. Stamps.com is the same low price whether you send one letter or one million.

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Do I Need to Purchase Any Special Equipment?

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Nope. All you need is your computer and a printer and Stamps.com. You can print on plain paper, your own envelopes or labels, or Stamps.com's NetStamps labels, which you can use just like regular postage stamps (no licking required… unless you really want to.)

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How Do I Cancel My Account?

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There are no contracts to sign with Stamps.com so you are free to leave anytime. Cancel online or simply call Stamps.com's toll free number 855-608-2677, M–F 6am–6pm PT. One of Stamps.com's Customer Care Representatives will be happy to assist you.

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How Much Does Stamps.com Cost?

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$15.99/month - no hidden costs, cancel anytime.

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What Do I Get In the Special Offer?

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Your Stamps.com account automatically starts with $5 free postage to use during your trial and a free Stamps.com Supplies Kit ($5 Value) with address / postage labels and a user manual. As a new Stamps.com customer you will receive a FREE 5 lb. Digital Scale. The scale is a $50 value and is yours to keep with no additional obligation. Just pay for shipping and handling. You will also receive coupons for $20 in postage redeemable after your trial period ($10 per month for two months). Total value of your offer is $80!

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How Does the 4-week Trial Work?

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The best way to find out if Stamps.com is right for you is to try it. That’s why we offer new customers a 4 Week Trial. That’s 4 full weeks to take Stamps.com for a spin. If for any reason you decide that Stamps.com is not right for you, simply cancel online or call to close your account before the trial period ends and you won’t be charged. If you stay with Stamps.com past the trial period, you will be charged $15.99 a month for the Stamps.com service, including the $15.99 fee for the first month.

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Also, you can visit Stamps.com Official Website to get more helps, faqs and knowledge base.

About Stamps.com

Stamps.com is the only commercially approved Internet Postage service by United States Postal Services. It offers metering systems and customer postage stamps. Its media presence is well felt through its advertising campaigns featuring celebrities like Bob Newhart as one of Stamp.com's spokesperson. Customer reviews tell that the company is well liked for its customer services and easy ordering process.