Steve Madden Support Center

Most orders are shipped the next business day after they are placed. Steve Madden will use UPS ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 3 - 7 business days; orders to US Virgin Islands, Guam and Puerto Rico usually take about 2 weeks to arrive.

You may click the search bar in the upper right corner of every webpage and type in what you would like to find. You can use the search by a style name or category (Example: type "Pumps") and all the styles in that category will display. Then you can use the "Filter by" categories to find the styles that have the color, size, heel height and price you are looking for. 

Steve Madden accepts Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay and Shopify Pay. Steve Madden will do an authorization when the order is placed to verify that the funds are available. Steve Madden does not charge your card or account until the order has been shipped. Steve Madden also offers After Pay which is an installment payment plan option. 

No, Gift Cards can only be used at Steve Madden retail store (excluding the Colorado and Utah stores).

All orders in the continental USA ship via UPS ground unless Two Day or Next Day shipping options were chosen at checkout for an additional fee.

Shipping within the continental USA is a flat fee of $7.95 per order. Express shipping options are available only in the continental USA for Two Day delivery at $15 per order or Next Day for $30 per order. Express Shipping orders must be placed by 1:00pm EST. See Shipping Policy for details. 

Shipping to a Military Base is $14.95 per order. Shipping to Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is $24.95 per order.

Steve Madden offers shipping to Puerto Rico, US Virgin Islands, Guam and Military bases. Your order will ship via UPS from our facilities to the international shipping station in Connecticut where the merchandise will be inspected and then reshipped out of the USA via Federal Express International or United States Postal Service (USPS). Please allow about 2 weeks for delivery.

Steve Madden is unable to make any product changes to an existing order. Please contact Steve Madden immediately via Live Chat or by calling 888-762-3336. If you contact Steve Madden within 20 minutes of placing your order we can cancel and replace the order. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, Steve Madden will ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged.

Please contact Steve Madden immediately via Live Chat or by calling 888-762-3336. If you contact Steve Madden within 20 minutes of placing your order Steve Madden can cancel and replace the order. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, Steve Madden will ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged.

You will receive an order confirmation via email.